{"id":3388611,"url":"https://alion.io/job/miele-bilingual-customer-service-representative-2","title":"Bilingual Customer Service Representative","company":{"id":5706,"name":"Miele","domain":"miele.com","url":"https://alion.io/company/miele","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":36,"ghost_share":0.028,"stale_share":0.75,"repost_share":0.028,"time_to_fill_p50_days":53,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vaughan, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"CAD","period":"year","gross":null,"usd_annual":42741},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-29T18:24:28Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Your Responsibilities\nHandle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner\nFollow established communication scripts and guidelines while adapting your approach to the customer’s needs\nIdentify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives\nRecognize and act on opportunities to upsell Miele products and services where appropriate\nBuild strong customer relationships by consistently going the extra mile and delivering an exceptional service experience\nAccurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way\nParticipate regularly in training sessions and development programs to continuously improve your product knowledge and performance\nAchieve individual and team performance targets, both qualitative and quantitative\nWhat we are looking for\nMinimum 2 years of customer service experience; call centre experience is an asset\nBilingual in English and French (Fluent in verbal and written)\nStrong professional attitude with an excellent attendance record\nProficient computer skills, including Microsoft Word, Excel, and Outlook\nExcellent time management, communication, and organizational skills\nA collaborative team player who thrives in a fast-paced service environment\nFlexibility to work varying shifts based on business needs\nThe salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.\nBilingual Customer Service Representative","description_format":"text","description_chars":1742,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-10-28T09:01:54Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.52,"p_room":0.6,"age_days":45,"expected_fill_days":53,"reasons":["conf:5","stale_co","velocity","win:late","crowd:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":42741,"is_top_pay":false},"html_url":"https://alion.io/job/miele-bilingual-customer-service-representative-2","json_url":"https://alion.io/job/miele-bilingual-customer-service-representative-2.json","meta":{"generated_at":"2026-10-29T22:33:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33368,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5706},"rest":"https://alion.io/mcp/rest/get_company?id=5706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmiele-bilingual-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmiele-bilingual-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmiele-bilingual-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/miele-bilingual-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmiele-bilingual-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3388611}},{"tool":"search_jobs","arguments":{"company":"miele.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3388611},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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