Customer Service Specialist with Dutch

Miele • Dutch • English: B2 • 2 months ago
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Salary
≈ $20k – $48k per year (Estimated)
Location
Remote/Hybrid (Poznań, Poland)
Employment
Full-Time
Overview
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Miele

Miele is a global manufacturer of premium domestic appliances and commercial equipment, renowned for its German engineering, precision craftsmanship, and durable design. The company's product line spans luxury kitchen appliances, laundry systems, vacuum cleaners, and specialized medical or laboratory cleaning devices designed for long-term operational performance.
miele.com • Seattle • New York • Chicago • Copenhagen • Salzburg • Manufacturing • Consumer Electronics • Home Appliances • 1001-5000 employees

Your responsibilites:

  • direct contact with retailers and individual clients via email and phone to provide information on order status,
  • timely and accurate processing of incoming customer orders from Miele retail partners,
  • clarifying customer complaints,
  • checking the ability to deliver, possibly offering alternative solutions and telephone product advice.

Our requirements:

  • C1 level of Dutch and communicative level of English,
  • relevant work experience in customer service,
  • experience with SAP or other ERP system,
  • ability to build relationships with business partners and customers;attention to detail and ability to deliver accurate results.
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