{"id":3697930,"url":"https://alion.io/job/miele-field-service-supervisor-midatlantic","title":"Field Service Supervisor - MidAtlantic","company":{"id":5706,"name":"Miele","domain":"miele.com","url":"https://alion.io/company/miele","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":35,"ghost_share":0.029,"stale_share":0.771,"repost_share":0.029,"time_to_fill_p50_days":53,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Princeton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Rest-Assured","optional":true}],"status":"closed","first_seen_at":"2026-11-03T18:38:53Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T06:58:09Z","board_verified":false,"closed_at":"2026-11-11T06:58:09Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"The Field Service Supervisor is responsible for leading and managing a team of Field Service Technicians within the assigned region to ensure delivery of exceptional customer service, technical excellence, operational efficiency, and employee development. This position provides direct supervision, coaching, and performance management while ensuring compliance with company policies, safety standards, and service quality expectations.\nThe Field Service Supervisor partners closely with Training, Technical Support, Customer Service, and Service Leadership to drive business objectives, improve field performance, and deliver a best-in-class customer experience.\nEssential Duties and Responsibilities\nLeadership & Employee Development\nDirectly supervise and support Field Service Technicians within the assigned territory.\nConduct recruiting, interviewing, onboarding, and training activities for new employees.\nProvide ongoing coaching, mentorship, and development opportunities to support employee growth and retention.\nConduct regular performance reviews, one-on-one meetings, and performance improvement discussions as needed.\nFoster a positive, accountable, and collaborative work environment.\nAddress employee relations matters in partnership with Human Resources and Service Leadership.\nOperational Management\nMonitor and manage technician productivity, utilization, first-time completion rates, customer satisfaction, safety performance, and other key performance indicators.\nAnalyze operational trends and identify opportunities for continuous improvement.\nEnsure proper field coverage and staffing levels throughout the region.\nAssist in workforce planning and succession planning initiatives.\nSupport implementation of company initiatives, processes, and service programs.\nCustomer Experience\nServe as an escalation point for customer concerns and service recovery situations.\nDrive a customer-first culture focused on delivering a premium service experience.\nPartner with Customer Service and Technical Support teams to ensure timely and effective issue resolution.\nMonitor customer feedback and implement action plans to improve service performance.\nCompliance, Safety & Quality\nEnsure compliance with all company policies, procedures, safety regulations, and applicable laws.\nConduct field observations and ride-alongs to evaluate technician performance and adherence to standards.\nPromote a culture of workplace safety and accountability.\nEnsure technicians maintain required certifications, training, and compliance requirements.\nAsset & Inventory Management\nOversee company-issued vehicles, tools, inventory, uniforms, and technology assets.\nEnsure proper inventory controls and asset accountability are maintained.\nMonitor vehicle condition and maintenance compliance.\nSupport initiatives designed to improve inventory accuracy and operational efficiency.\nAdministrative Responsibilities\nComplete required reports, documentation, and personnel records accurately and on time.\nMaintain employee schedules, attendance records, and territory assignments.\nReview and approve payroll-related information, expenses, and other administrative submissions as required.\nParticipate in regional and national leadership meetings.\nOther Duties\nPerform additional responsibilities and projects as assigned by Service Leadership.\nQualifications\nRequired Qualifications\nHigh School Diploma or GED.\nMinimum 3-5 years of field service, technical service, or related operational experience.\nMinimum 2 years of leadership, supervisory, or team lead experience preferred.\nStrong understanding of appliance repair, electrical, mechanical, and plumbing systems.\nProficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.\nStrong communication, interpersonal, conflict resolution, and coaching skills.\nProven ability to effectively manage multiple priorities in a fast-paced environment.\nStrong problem-solving and decision-making skills.\nCustomer-focused mindset with excellent service recovery abilities.\nValid driver's license with an acceptable driving record.\nPreferred Qualifications\nAssociate's or Bachelor's degree in Business, Management, Technical Services, or related field.\nPrior experience managing remote or geographically dispersed employees.\nExperience utilizing field service management systems and performance reporting tools.\nExperience with workforce planning and operational metric management.\nCompetencies\nLeadership\nCoaching & Development\nAccountability\nCommunication\nCustomer Focus\nStrategic Thinking\nDecision Making\nProblem Solving\nConflict Resolution\nTeam Building\nTime Management\nContinuous Improvement\nPhysical Requirements\nAbility to travel throughout the assigned territory as required.\nAbility to visit customer homes and field locations.\nAbility to occasionally lift, push, pull, and move equipment weighing up to 50 pounds.\nAbility to stand, walk, bend, kneel, and climb stairs for extended periods.\nAbility to safely operate a motor vehicle.\nWork Environment\nCombination of field, office, and remote work environments.\nFrequent travel throughout the assigned territory.\nExposure to customer homes, appliance installations, electrical components, and mechanical systems.\nOccasional evening or weekend work may be required to support business needs.\nABOUT MIELE\nWhat does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.\nOur colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.\nMiele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are \"Immer Besser\". In return, they receive the most valuable thing Miele can give them: that they themselves become \"Immer Besser\" - in all of their professional and personal abilities.\nThe salary range for this position is $100,000 to $120,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.\nBenefits\nComprehensive health, dental and vision insurance\nWellness discounts on medical premiums\n100% covered life and long-term disability insurance\n401k with company match\nPTO + holidays\nDiscounted gym membership\nGenerous Employee Purchase Program\nWellness and volunteer programs\nMiele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. 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