{"id":1317013,"url":"https://alion.io/job/miele-service-technician-6","title":"Service Technician","company":{"id":5706,"name":"Miele","domain":"miele.com","url":"https://alion.io/company/miele","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":36,"ghost_share":0.028,"stale_share":0.639,"repost_share":0.028,"time_to_fill_p50_days":53,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":59000,"max":75000,"currency":"CAD","period":"year","gross":null,"usd_annual":52684},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-22T20:18:17Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Your Responsibilities\nProvide positive consumer interaction at the highest level\n1. The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)\n\nProvide feedback to the RSM and potentially inform fellow Service Technicians on…\n1. Findings after attending site to resolve appliance challenges\n2. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective\n\nMaintain relationships with 3rd Parties\n1. Support as required from a technical perspective\n\nDaily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges\n1. Be available on short notice during the business day to support as required\n\nHave a strong technical understanding of computers in order to navigate all of Miele’s systems\n1. TSD, ETD, Mobile Client, etc.\n2. High Level of efficiency and effectiveness in required processes.\n\nSupport the regional business as required when the RSM is absent\n\nExisting service job capacity/volume may change or vary based on Region and overall demand service\n\nMaintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.\n\nWhat we are looking for\nExperience in customer service/administrative capacities\n\nMinimum of 2 years of service experience or appliance serve and repair\n\nStrong command of and effective communication and escalation resolution\n\nAbility to make decisions that are in the best interest of the brand and the consumer experience\n\nTroubleshooting and communication skills with peers\n\nThe salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.\nVos responsabilités\nAssurer une interaction positive avec les clients au plus haut niveau\n1. Dans la plupart des cas, vous devez être la dernière personne à quitter le site ; il vous incombe de trouver une solution en vous appuyant sur les ressources à votre disposition (responsable de site, service client, etc.)\nFournir un retour d’information au responsable de site et, le cas échéant, informer vos collègues techniciens de maintenance sur…\n1. Les conclusions tirées après s'être rendu sur site pour résoudre les problèmes liés aux appareils\n2. Sur la base des observations et des solutions apportées, coordonner les besoins en formation et la communication technique pour le terrain avec le RSM et les services techniques, dans une perspective de VG\nEntretenir les relations avec les tiers\n1. Apporter le soutien nécessaire d'un point de vue technique\nInteragir quotidiennement avec les collègues, le répartiteur, le service clientèle et le bureau du président sur les défis liés au service client\n1. Être disponible à court terme pendant la journée de travail pour apporter le soutien nécessaire\nPosséder une solide compréhension technique des ordinateurs afin de maîtriser tous les systèmes de Miele\n1. TSD, ETD, Mobile Client, etc.\n2. Haut niveau d'efficacité et d'efficience dans les processus requis.\nSoutenir l'activité régionale selon les besoins en l'absence du RSM\nLa charge de travail/le volume de service existant peut changer ou varier en fonction de la région et de la demande globale de service\nAssurer l'ordre, le contrôle et l'organisation de la camionnette, de son inventaire, des tâches quotidiennes, du planning, ainsi que de l'équipement, des outils et des communications par e-mail au quotidien.\nCe que nous recherchons\nExpérience dans le service à la clientèle ou dans des fonctions administratives\nAu moins 2 ans d'expérience dans le service ou la réparation d'appareils électroménagers\nExcellente maîtrise de la communication et capacité à résoudre efficacement les problèmes\nCapacité à prendre des décisions dans l'intérêt de la marque et de l'expérience client\nCompétences en dépannage et en communication avec les collègues\nLa fourchette salariale pour ce poste est comprise entre 59 000 $ et 75 000 $ par an. Cette fourchette est indicative et peut ne pas refléter votre offre exacte. Les facteurs pris en compte lors de la formulation d'une offre comprennent, sans s'y limiter, la formation, l'expérience, les compétences pertinentes et l'alignement sur les données du marché.\nService Technician","description_format":"text","description_chars":4572,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-26T19:24:47Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.69,"p_room":0.72,"age_days":30,"expected_fill_days":53,"reasons":["conf:9","stale_co","wave","velocity","win:mid","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":52684,"is_top_pay":false},"html_url":"https://alion.io/job/miele-service-technician-6","json_url":"https://alion.io/job/miele-service-technician-6.json","meta":{"generated_at":"2026-10-24T05:23:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5706},"rest":"https://alion.io/mcp/rest/get_company?id=5706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmiele-service-technician-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmiele-service-technician-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmiele-service-technician-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/miele-service-technician-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmiele-service-technician-6"}]}