{"id":1815201,"url":"https://alion.io/job/mieweb-application-support-specialist-emr","title":"Application Support Specialist- EMR","company":{"id":2792166,"name":"Medical Informatics Engineering","domain":"mieweb.org","url":"https://alion.io/company/mieweb-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-03T16:45:43Z","employer_posted_date":null,"last_verified_at":"2026-10-03T16:45:43Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.\nCompany OverviewWe provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.\nKey Responsibilities\nConsult with customers on EMR optimization efforts.\n\nProvide best practices to ensure customer success with the EMR.\n\nPerform complex configurations to improve workflow efficiencies.\n\nProvide an exceptional customer experience in every interaction.\n\nProvide training to client users during deployment to alleviate the training burden from the project team.\n\nProvide ongoing product education for existing customers.\n\nEscalate bug fixes to appropriate staff as needed.\n\nTake initiative to maximize opportunities for personal growth in product knowledge.\n\nAssist the deployment team with onboarding tasks.\n\nRequires up to 10% travel.\n\nRequired Qualifications\nEducation: Must obtain applicable product certifications within 90 days of hire.\n\nExperience:\n\n2+ years of experience providing customer service/support to commercial clients.\n\nExperience using and troubleshooting business applications.\n\nEffective written and verbal communication skills.\n\nSkills:\n\nAbility to clearly communicate with professional clients at all levels.\n\nStrong organizational skills.\n\nOral presentation, training, and public speaking experience.\n\nProficiency in using MS Office Suite, internet, e-mail, and browser-based applications.\n\nWhy Join Us?At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:\n\nCompetitive compensation\n\nComprehensive benefits package including medical/dental/vision insurance\n\n401k with company match\n\nUnlimited Paid-Time off\n\nQuarterly bonus program\n\nFlexible work schedule\n\nRemote work\n\nMedical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nOriginally posted on Himalayas","description_format":"text","description_chars":2831,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Health Care","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-10-04T00:02:04Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","urgency","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mieweb-application-support-specialist-emr","json_url":"https://alion.io/job/mieweb-application-support-specialist-emr.json","meta":{"generated_at":"2026-10-05T03:13:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4391,"day_limit":5000,"remaining_today":609,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}