{"id":2907449,"url":"https://alion.io/job/migrationit-crm-and-application-support-manager","title":"CRM and Application Support Manager","company":{"id":3882178,"name":"MigrationIT","domain":"migrationit.com","url":"https://alion.io/company/migrationit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"C","score":56,"open_postings":106,"ghost_share":0.736,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":114000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Visualforce","optional":false}],"status":"live","first_seen_at":"2026-02-05T00:00:00Z","employer_posted_date":"2026-02-05","last_verified_at":"2026-10-22T21:45:40Z","board_verified":true,"closed_at":null,"days_open":259,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":259},"description":"Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing.\nSalesforce for CRM and Commerce.\nManage and lead a team of IS administrators, including hiring, training, and performance evaluations.\nFollow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.\nDevelop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.\nDesign and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.\nAdminister salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.\nLead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.\nPerforming proactive system monitoring to identify any performance and/or data consistency issues.\nRequirements\nBachelor's degree in computer engineering, computer science, information systems management or a related field.\n8-10 years of relevant professional experience.\nAt least 2 years of experience in a managerial role.\nProficient in English, both written and spoken.\nStrong capabilities in CRM system development and design, with excellent troubleshooting skills.\nProven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.\nProficiency in Salesforce configuration, customization, and data management.\nKnowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.","description_format":"text","description_chars":1991,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-20T08:19:08Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.201,"p_room":0.28,"age_days":259,"expected_fill_days":36,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/migrationit-crm-and-application-support-manager","json_url":"https://alion.io/job/migrationit-crm-and-application-support-manager.json","meta":{"generated_at":"2026-10-22T22:00:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882178},"rest":"https://alion.io/mcp/rest/get_company?id=3882178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmigrationit-crm-and-application-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmigrationit-crm-and-application-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmigrationit-crm-and-application-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/migrationit-crm-and-application-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmigrationit-crm-and-application-support-manager"}]}