{"id":1961342,"url":"https://alion.io/job/mike-wiegele-helicopter-skiing-reservations-coordinator","title":"Reservations Coordinator","company":{"id":2381201,"name":"Mike Wiegele Helicopter Skiing","domain":"wiegele.com","url":"https://alion.io/company/wiegele-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":26,"currency":"CAD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-06T15:32:26Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-02T03:37:43Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Year RoundAbout the Company:\nWhen you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.\nAt Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.\nOur culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.\nPosition: Reservations Coordinator\nType: Full Time, Year Round\nLocation: Blue River, BC\nReports to: Sales & Guest Relations Manager\nOverview: \nDirectly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.\nResponsibilities:\nThe Reservations Coordinator is responsible for the functions and activities occurring during the day-to-day business in the reservations department.\nKnow products and services & be an information expert.\nMaintain awareness of new products and services, and competitor activities.\nMaintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.\nMaintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms. Periodically check for missing information.\nAssist in maintaining and updating reservations computer modules and databases including RDP and other applicable software systems.\nCommunication\nExtensive guest correspondence through:Phone management (answering, making calls, follow-up on voicemails) for the Reservations department lines and direct phone line. It is crucial that all calls are answered promptly and with enthusiasm. \nEmail management of personal and shared accounts.\n\nActively participate in timely communication and follow-up to guests and potential guests.\nExceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the \"Feel Good Factor\".\nBody Language/CommunicationMost of the communication that we relay to others is done through body language, especially through smiling and eye contact.\n\nPayments\nReceiving and posting payments.\nEnd of the day cash out report.\nEnsure reservation discounts are applied at correct times (at time of booking vs. after full payment).\nMailing out payment reminders to secure payments are received by due dates.Within 1 week of the deposit deadline.\n2 weeks prior to Full Payment deadline.\n\nFollow up on overdue payments.Release “on hold” reservations when payments are not received and confirming the release with guests.\nWith manager approval, a payment extension can be provided.\nIf applicable, offer seats to guests on the waitlist or notify colleagues with guests on the waitlist.\n\nFollow up\nFollow up with guests that have credits on file to generate more bookings.Follow up mid-summer, at the start of the season, and mid-season to encourage guests to use the credit for a trip.\nAt the end of the season, forfeit the credit and inform the guest of this.With manager approval, an extension for the credit deadline can be provided. Inform the guest of this, if applicable.\n\nFollow up with guests within 1 week of their departure.Set up re-bookings and confirm with guests.\nContact remaining guests to thank them for their stay, ask for feedback on experience, and reiterate rebooking incentive(s) and deadline as well as other applicable incentives.\n\nParticipate in annual spring follow up after the season ends through calls and emails.Follow up with guests that have not rebooked for a future trip.\nFollow up with inquiries that did not materialize in a booking.\n\nCrisis Management: Ensure no unauthorized communication with the media.\nEmergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response plan.\nAnticipate Guest Needs - Always look for ways to serve our clientele more than they expect. In doing so, it helps them to know that you care, and it will leave them with the \"Feel Good Factor\" that we are searching for.\nLiability Waiver Management (10 weeks prior to guests’ arrival).\nThe accountabilities listed above are provided as examples of areas of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.\nQualifications :\n3 to 5 years of experience in customer service, reservations, and sales.\nA certificate or diploma in a related field is preferred.\nExperience in all aspects of customer service.\nStrong working knowledge of hospitality industry principles, methods, practices, and techniques.\nExceptional conflict resolution, negotiation, and objection handling skills.\nAble to respond quickly in a dynamic and changing environment.\nHighly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.\nAble to build and maintain lasting relationships with corporate departments, key business partners, and guests.\nDemonstrated knowledge of sales practices, and exceptional customer service and sales skills.\nProfessional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.\nAble to effectively communicate both verbally and in writing.\nAbility to coordinate and organize meetings, exhibits, and other events.\nHigh level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.\nMust have a strong knowledge of written and spoken English.\nKnowledge of a second language (preferably German): spoken & written is an asset.\nSki industry knowledge.\nDynamic and energetic personality.\nWorking Conditions:\nSome travel may be required.\nManual dexterity required to use desktop computer and peripherals.\nLifting or moving up to 20lbs may be required.\nLong hours of work, putting in additional time, may be required to meet business needs (overtime as required)\nBenefits of Employment Include:\nSubsidized staff accommodation in private or shared residence\nFitness center\nFamily and friends’ discounts\nIn-house training and development programs\nEmployee Assistance Program\n30% off retail items in our specialized boutique\nEligible for Health and Dental and RRSP after 3 months\nAdditionally, During Winter:\nStaff meal plan\nDiscounted rates at various hotels in Kamloops, Jasper, and Vernon\nStaff rate for on-site massage therapy\nOpportunities to helicopter ski\nSki passes to Marmot Basin in Jasper, AB\nWorld Renowned IKON/AMC Ski Pass\nGuaranteed adventure!\nCompensation:$23-26 per hour based on experience and qualifications","description_format":"text","description_chars":7638,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & 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