{"id":193191,"url":"https://alion.io/job/miko-technical-support-executive","title":"Technical Support Executive","company":{"id":24933,"name":"Miko","domain":"miko.ai","url":"https://alion.io/company/miko","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":90,"open_postings":24,"ghost_share":0.083,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":141,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":{"min":250000,"max":450000,"currency":"INR","period":"year","gross":null,"usd_annual":4712},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T06:13:16Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-20T18:32:50Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":48},"description":"Job Description - Technical Support Executive\nMiko is looking for a Tech Support Executive who possesses excellent communication skills, a strong\ntech background, and a passion for providing outstanding customer support. As a Tech Support\nExecutive, you will play a crucial role in ensuring our customers have a seamless experience with our\nMiko robots. You will be responsible for addressing customer inquiries, resolving technical issues,\nand going the extra mile to exceed customer expectations.\nResponsibilities:\n Provide top-notch technical support to customers through various channels, including email,\nchat, and phone\n Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and\naccurate solutions\n Collaborate with cross-functional teams to escalate and resolve complex technical problems\n Document customer interactions and resolutions in our support system\n Proactively identify and communicate recurring issues to the product and engineering teams\nfor resolution\n Stay up-to-date with product knowledge and updates to provide accurate and effective\nsupport\n Assist in creating and updating support documentation and resources for customers\n Demonstrate a strong customer-centric attitude and a commitment to resolving issues\npromptly\nRequirements:\n A bachelor's degree in a relevant field or equivalent work experience\n 0-2 years of experience in technical support, preferably with IoT devices\n Strong technical background with the ability to quickly grasp complex technical concepts\n Excellent communication skills, both written and verbal\n Proficiency in using support ticketing systems, with knowledge of Zendesk preferred\n Ability to work effectively in a fast-paced startup environment\n Ability to work remotely with limited supervision\n Comfortable working night shifts as part of a rotational schedule\n A proactive and problem-solving mindset with a dedication to customer satisfaction\n Exceptional attention to detail and organizational skills\nIf you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical\nchallenges, we encourage you to apply for the Tech Support Executive position at 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