{"id":4125870,"url":"https://alion.io/job/milacron-service-administrator","title":"Service Administrator","company":{"id":2195510,"name":"Milacron","domain":"milacron.com","url":"https://alion.io/company/milacron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":96,"open_postings":27,"ghost_share":0,"stale_share":0.148,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-04T05:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T01:29:11Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Milacron is looking for a Service Administrator to join our team in Querétaro, Mexico. In this position, you will be responsible for providing timely customer and administrative support for Technical Service operations, including service reporting, billing, equipment records, customer communication, and sales and operational reporting.\nWork You’ll Do:\nFollow up on service reports, purchase orders, billing activities, and timely payments to ISPs.\nMonitor and verify service profit margins and the Service Sales AOP indicator.\nProvide administrative support and required system reports, including maintaining accurate and current information in FS Lighting.\nSupport equipment setup and registration in E1 and FS Lighting.\nMaintain continuous communication with customers and generate account reports and summaries.\nPartner with the Finance Department on billing activities and Power BI reporting.\nPrepare supplemental quotations based on service reports and process Service and Training invoices.\nGenerate, certify, and distribute customer invoices and prepare credit notes related to departmental invoices.\nDevelop historical billing reports and reports supporting annual AOP projections.\nPrepare recurring departmental reporting, including biweekly historical reports, monthly accumulated hours and technician utilization reports, monthly sales forecasts based on quotations, and weekly billing reports and data submissions.\nComply with company policies, maintain confidentiality of information accessed, and safeguard company assets under your responsibility.\nQualifications:\nBachelor’s degree in Industrial Engineering, Administration, or a related administrative field.\nIntermediate to advanced English proficiency.\n2+ years of experience developing improvement projects.\nAbility to manage multiple tasks and priorities effectively.\nAdvanced proficiency in Microsoft Office, including Excel, Word, and 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