{"id":1167457,"url":"https://alion.io/job/miles-hr-member-services-coordinator-miles-employment-group","title":"Member Services Coordinator - Miles Employment Group","company":{"id":1209448,"name":"Miles HR","domain":"miles.ca","url":"https://alion.io/company/miles-ca","size_band":"1001-5000","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"JazzHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T04:11:44Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T07:11:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Member Services Coordinator: Elevate Your Professional Impact\nMission-Driven Excellence in Member Relations\nOur client is a premier professional organization dedicated to advancing the standards and influence of their industry. We are seeking a Member Services Coordinator who operates with precision, technical acumen, and an unwavering commitment to service excellence. This is a role for a high-caliber professional who views member support as an opportunity for strategic engagement and operational refinement.\nThe Mandate\nThe Member Services Coordinator serves as a vital link between the organization’s strategic goals and its professional membership. Beyond standard support, you will act as a technical steward and policy advisor, ensuring that every interaction reinforces the organization’s reputation for excellence.\nKey Responsibilities:\nProfessional Representation: Act as the primary point of contact for members via multi-channel communications (phone, email, and digital portals), maintaining a sophisticated and customer centric tone.\nTechnical Troubleshooting & Navigation: Provide high-level technical assistance to members navigating the digital ecosystem. You will diagnose and resolve platform specific issues, ensuring seamless access to professional resources.\nTicketing & Case Management: Manage the end-to-end lifecycle of member inquiries within a formal ticketing system. You will be responsible for the meticulous recording, categorization, and, where necessary, the strategic escalation of complex cases to senior leadership or technical teams.\nPolicy Stewardship: Develop a comprehensive understanding of membership bylaws and organizational policies. You will provide accurate interpretations of these standards to members, ensuring consistent application of organizational rules.\nOperational Optimization: Proactively audit administrative workflows and data entry processes. You will identify opportunities to enhance efficiency and maintain the integrity of the member database (CRM).\nCollaborative Liaison: Partner cross-functionally with Professional Development and Operations teams to ensure member feedback is translated into actionable organizational improvements.\nCandidate Profile\nThe Strategic Thinker\nYou possess a \"solutions-first\" mindset. You do not merely identify a problem; you analyze its root cause and implement a fix before it impacts the broader membership.\nThe Technical Specialist\nYou are comfortable in a digital-first environment. You understand the mechanics of Help Desk operations and possess the patience to guide non-technical users through complex digital processes.\nThe Communication Expert\nYou demonstrate an impeccable command of professional English. You can distill complex policy language into clear, concise, and courteous guidance.\nExperience & Qualifications\nProfessional Experience: 2+ years in a high-touch corporate environment, professional association, or technical help desk role.\nSystem Proficiency: Proven experience managing inquiries via a formal Ticketing System (e.g., Salesforce, Zendesk, or Microsoft Dynamics).\nTechnical Skills: Advanced proficiency in the MS Office Suite (specifically Excel for data management) and comfort navigating complex CRM databases.\nEducation: A post-secondary degree in Business Administration, Communications, or a related field is preferred.\nCore Competencies: A deep-seated commitment to professional ethics, confidentiality, and the mission of a non-profit organization.\nAble to commute Monday - Friday 9-5 to a Greater Vancouver office location\nWhy Join the Organization?Professional Prestige: Represent a community of professionals making a tangible impact on the industry.\nCulture of Integrity: Join a team that prioritizes Respect, Accountability, and Collaborative Excellence.\nCareer Evolution: Gain deep insight into the governance and operations of a major professional body, with opportunities for professional development.\n Apply TodayIf you are a disciplined self-starter who takes pride in providing top tier level support within a mission driven framework, we invite you to apply here now!","description_format":"text","description_chars":4122,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T04:11:44Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","agency","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/miles-hr-member-services-coordinator-miles-employment-group","json_url":"https://alion.io/job/miles-hr-member-services-coordinator-miles-employment-group.json","meta":{"generated_at":"2026-09-24T09:16:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}