{"id":3831892,"url":"https://alion.io/job/milestone-technologies-jira-confluence-implementation-support-specialist","title":"Jira & Confluence Implementation Support Specialist","company":{"id":3171636,"name":"Milestone Technologies","domain":"milestone.tech","url":"https://alion.io/company/milestone-tech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:35:30Z","employer_posted_date":null,"last_verified_at":"2026-11-05T19:35:30Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"We are seeking a Jira & Confluence Implementation Support Specialist to support the rollout of Jira and Confluence across product teams as part of a broader Product Operating Model (POM) transformation. This role serves as the primary point of contact for end users, driving tool adoption, providing user support, facilitating training sessions, and ensuring a smooth onboarding experience.\n\nThe ideal candidate will combine strong Jira and Confluence knowledge with excellent stakeholder management and change adoption skills, helping users maximize the value of the platform while collaborating closely with technical support teams.\n\nResponsibilities:\nAct as the primary support contact for product teams onboarding to Jira and Confluence.\nProvide guidance on day-to-day tool usage and resolve user issues where possible.\nConduct onboarding sessions, training workshops, and office hours.\nCreate and maintain user-friendly documentation, FAQs, quick reference guides, and knowledge articles.\nTriage user issues and determine whether they can be resolved directly or require technical escalation.\nCollaborate with offshore technical support teams for configuration, administration, and platform-related issues.\nCommunicate effectively with both technical and non-technical audiences.\n\nMandatory Skills:\nHands-on experience using Jira and Confluence in a business environment.\nWorking knowledge of Jira Projects, Issue Types, user-level Workflows, Confluence Spaces, Pages, and Templates, Jira Plans, Jira Goals, and Jira Teams.\nStrong customer-facing and stakeholder management skills.\nExcellent written and verbal communication skills.\nAwareness of change management concepts and user adoption challenges.\nAbility to work independently and manage multiple support requests simultaneously.\nSkills\nConfluence, Jira, 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