{"id":4275180,"url":"https://alion.io/job/milestone-technologies-salesforce-lead","title":"Salesforce Lead","company":{"id":3171636,"name":"Milestone Technologies","domain":"milestone.tech","url":"https://alion.io/company/milestone-tech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"ITSM","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"MuleSoft","optional":false},{"name":"Scrum","optional":false},{"name":"SOAP","optional":false},{"name":"ITIL","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"RAG","optional":true},{"name":"Salesforce Data Cloud","optional":true}],"status":"live","first_seen_at":"2026-11-13T18:35:45Z","employer_posted_date":null,"last_verified_at":"2026-11-13T18:35:45Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job description:\n\nWe are seeking an experienced and highly capable Salesforce Lead to drive the technical delivery of our next-generation Conversational Agentic ITSM Platform powered by Salesforce, Agentforce, AI, Data Cloud, and MuleSoft.\n\nThis is a hands-on technical leadership role for professionals who can lead development teams, guide solution design, mentor developers and senior developers, and closely partner with architects to deliver scalable enterprise solutions. The ideal candidate combines deep Salesforce platform expertise with strong people leadership, delivery ownership, and architectural thinking.\n\nAs a Salesforce Lead, you will be responsible for translating business and platform strategy into high-quality technical solutions while ensuring adherence to architecture, governance, security, and engineering best practices. You will lead cross-functional teams building intelligent service management experiences across Service Cloud, Experience Cloud, Sales Cloud, Agentforce, Enterprise Service Management (ESM), ITSM, CMDB, IT Asset Management, and enterprise integrations.\n\nThis role offers an opportunity to play a key leadership position in shaping the future of AI-powered service management and conversational enterprise platforms.\n\nKey Responsibilities:\nLead a team of Salesforce Developers and Senior Salesforce Developers across multiple workstreams.\nProvide technical leadership throughout the full software development lifecycle, from solution design to production deployment.\nPartner closely with Salesforce Architects to translate architectural vision into scalable and maintainable technical solutions.\nOwn technical delivery, ensuring solutions meet business, security, scalability, and performance requirements.\nDrive estimation, sprint planning, technical task allocation, and delivery execution.\nConduct design reviews, code reviews, and architecture compliance reviews.\nEstablish and enforce Salesforce development standards, coding conventions, CI/CD processes, and governance frameworks.\n\nSolution Design & Development:\nLead the design and development of Salesforce solutions supporting the organization's Conversational Agentic ITSM Platform.\nDesign scalable solutions leveraging Salesforce Service Cloud, Experience Cloud, Sales Cloud, Platform, and Agentforce capabilities.\nBuild intelligent service experiences utilizing Agentforce, AI-driven workflows, conversational experiences, and autonomous service capabilities.\nDesign and develop complex solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, Integration Patterns, and Salesforce APIs.\nGuide implementation of enterprise service management processes including:\nIncident Management\nService Request Management\nChange Management\nProblem Management\nKnowledge Management\nEmployee Support Services\nCMDB Management\nIT Asset Management\nService Catalog Management\n\nIntegration & Enterprise Architecture:\nLead enterprise integration initiatives using MuleSoft and API-led connectivity patterns.\nDesign reusable integration frameworks connecting Salesforce with ITSM, ERP, HR, Monitoring, Collaboration, Identity, and Business Systems.\nCollaborate with enterprise architects and integration teams to ensure platform interoperability and data consistency.\nDrive API governance, performance optimization, security controls, and integration best practices.\n\nTeam Leadership & Mentoring:\nMentor Salesforce Developers and Senior Developers through coaching, design guidance, and hands-on technical support.\nSupport career development and capability building within the Salesforce team.\nIdentify skill gaps and define technical learning and certification roadmaps.\nFoster a culture of engineering excellence, collaboration, innovation, and continuous improvement.\nAct as the primary technical escalation point for complex solution and production challenges.\n\nAI & Platform Innovation:\nChampion adoption of Agentforce, Generative AI, Data Cloud, and emerging Salesforce innovations.\nGuide implementation of conversational AI, agentic workflows, intelligent automation, and self-service experiences.\nEvaluate new platform capabilities and recommend innovative solutions that improve service delivery and operational efficiency.\nContribute to strategic platform roadmaps and technology decision-making.\n\nRequired Qualifications:\n\nMust Have:\n7 to 10 years of Salesforce platform experience with at least 2-3 years in a technical lead role.\nStrong hands-on expertise across:\nService Cloud\nSales Cloud\nExperience Cloud\nSalesforce Platform\nDeep technical expertise in:\nApex\nLightning Web Components (LWC)\nSalesforce Flows\nSOQL/SOSL\nPlatform Events\nIntegration Patterns\nREST/SOAP APIs\nSalesforce Security Model\nStrong experience with large-scale Salesforce implementations and enterprise delivery programs.\nExperience leading and mentoring development teams.\nExperience working alongside solution architects and enterprise architects.\nProven ability to drive technical decision-making and delivery governance.\nStrong understanding of:\nData Architecture\nSecurity & Sharing Models\nDevOps & CI/CD\nRelease Management\nApplication Lifecycle Management\nExperience in Agile, Scrum, and DevOps-driven environments.\nStrong stakeholder communication and leadership skills.\n\nPreferred Qualifications:\nExperience implementing Enterprise Service Management (ESM) and IT Service Management (ITSM) solutions.\nExperience with:\nCMDB\nIT Asset Management (ITAM)\nService Catalog\nEnterprise Operations Management\nHands-on experience with MuleSoft and API Management.\nExperience working in global delivery models.\nSalesforce Platform Developer I & II Certifications.\nSalesforce Application Architect or System Architect Certification.\nScrum Master, SAFe, or Agile certifications.\n\nAdded Advantage:\nHands-on experience with Salesforce Agentforce.\nExperience building Conversational AI and autonomous service experiences.\nExposure to Generative AI, Prompt Engineering, Agentic AI, and Retrieval-Augmented Generation (RAG) concepts.\nExperience with Salesforce Data Cloud.\nExperience delivering Digital Transformation and Enterprise Automation initiatives.\nKnowledge of Service Operations, ITIL, or Enterprise Service Management frameworks.\n\nWhat We Are Looking For:\nThink like technical leaders while remaining hands-on contributors.\nCan successfully lead teams while maintaining a strong engineering mindset.\nAre comfortable partnering with architects and influencing platform strategy.\nEnjoy solving complex enterprise-scale technology challenges.\nCan balance delivery excellence, innovation, governance, and stakeholder expectations.\nAre passionate about Agentforce, AI, Conversational Platforms, and Intelligent Automation.\nDemonstrate ownership, accountability, and strong decision-making capabilities.\nThrive in fast-paced, high-growth environments.\nSkills\nApex, LWC, Lightning Web Components, Salesforce","description_format":"text","description_chars":6892,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-13T18:35:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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