{"id":4282165,"url":"https://alion.io/job/milestone-technologies-senior-business-analyst","title":"Senior Business Analyst","company":{"id":3171636,"name":"Milestone Technologies","domain":"milestone.tech","url":"https://alion.io/company/milestone-tech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false},{"name":"Agentforce","optional":true}],"status":"live","first_seen_at":"2026-11-13T20:36:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T20:36:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are seeking a highly motivated and client-facing Senior Business Analyst to join our growing organization and play a critical role in shaping the future of Salesforce-powered Conversational ITSM and Enterprise Service Management solutions.\n\nThe ideal candidate will serve as the voice of the customer within the delivery team, partnering closely with business stakeholders, product owners, architects, and development teams to translate business challenges into scalable technology solutions. This role requires exceptional stakeholder management, workshop facilitation, business analysis, and communication skills, with experience working on Salesforce, ITSM, Service Management, or Digital Transformation platforms.\n\nAs a trusted advisor, you will engage with senior business stakeholders, facilitate discovery sessions, document requirements, support solution design, validate delivered functionality, and demonstrate business value throughout the project lifecycle.\n\nKey Responsibilities:\nBusiness Analysis & Client Engagement\nAct as the primary liaison between business stakeholders, delivery teams, and technology teams.\nConduct discovery workshops, requirement gathering sessions, design thinking workshops, and stakeholder interviews.\nEngage confidently with senior client stakeholders, business leaders, process owners, and executive sponsors.\nAnalyze current-state business processes and identify opportunities for automation, optimization, and digital transformation.\nServe as the \"Eyes and Ears of the Customer\" throughout the project lifecycle, ensuring business objectives remain aligned with delivery outcomes.\nFacilitate discussions that help define business priorities, scope, success criteria, and roadmap initiatives.\n\nRequirements Management:\nElicit, analyze, document, prioritize, and manage business requirements.\nCreate detailed:\nBusiness Requirement Documents (BRDs)\nFunctional Requirement Documents (FRDs)\nUser Stories\nProcess Flows\nUse Cases\nAcceptance Criteria\nTranslate complex business requirements into clear and actionable development specifications.\nMaintain backlog grooming, requirements traceability, and stakeholder alignment throughout project execution.\nPartner with Product Owners and Project Managers to define implementation priorities and release plans.\n\nSalesforce & ITSM Solution Delivery:\nWork closely with architects and development teams to design solutions leveraging Salesforce and Enterprise Service Management platforms.\nSupport the delivery of solutions spanning:\nITSM Platforms\nAgentforce and Conversational Experiences\nEnterprise Integrations\nCollaborate with technical teams to ensure requirements are accurately interpreted and implemented.\nParticipate in solution reviews and validate alignment to business requirements.\n\nTesting, Validation & Demonstrations:\nDefine and execute business validation strategies.\nDevelop test scenarios, test cases, and user acceptance criteria.\nCoordinate and support UAT activities with business users and stakeholders.\nValidate completed functionality against requirements and business expectations.\nConduct solution demonstrations, sprint reviews, and showcase sessions to business stakeholders and leadership teams.\nGather feedback, identify gaps, and drive continuous improvements.\n\nStakeholder Relationship Management:\nBuild trusted relationships with customer stakeholders at multiple organizational levels.\nAct as a trusted business advisor throughout the implementation lifecycle.\nAnticipate stakeholder concerns and proactively manage expectations.\nFacilitate decision-making and conflict resolution across business and technical teams.\n\nRequired Qualifications:\nMust Have\n6 to 10 years of Business Analysis experience in enterprise technology programs.\nProven experience working with:\nSalesforce platforms (Service Cloud, Sales Cloud, Experience Cloud), and/or\nITSM / Enterprise Service Management platforms.\nStrong experience conducting stakeholder workshops and requirement elicitation sessions.\nDemonstrated ability to engage and communicate effectively with senior client stakeholders.\nExpertise in creating:\nBRDs\nFunctional Specifications\nUser Stories\nProcess Maps\nAcceptance Criteria\nBusiness Workflows\nStrong understanding of Agile, Scrum, and iterative delivery methodologies.\nExperience supporting testing, UAT, and solution validation activities.\nExcellent verbal, written, presentation, and facilitation skills.\n\nPreferred Qualifications:\nExperience working on Salesforce transformation programs.\nExperience in IT Service Management (ITSM) implementations.\nExposure to Service Cloud, Experience Cloud, Customer Service, Employee Service, or Enterprise Service Management solutions.\nExperience working with integration-heavy platforms involving APIs and enterprise systems.\nKnowledge of AI-enabled service management, conversational platforms, or Agentforce capabilities.\nSalesforce Business Analyst Certification or related Salesforce certifications.\nCBAP, PMI-PBA, or equivalent business analysis certifications.\n\nWhat We Are Looking For:\nWe are looking for professionals who:\nExcel at building relationships and earning stakeholder trust.\nCan confidently interact with senior business leaders and executive stakeholders.\nPossess strong business acumen and a consultative mindset.\nAre passionate about translating business problems into technology solutions.\nEnjoy working in fast-paced, evolving environments.\nThrive on collaboration and cross-functional teamwork.\nCan bridge the gap between business vision and technical execution.\nWant to grow with a rapidly expanding organization focused on innovation and customer success.\n\nIf you are a customer-focused Senior Business Analyst who enjoys engaging with senior stakeholders, driving requirements from concept to delivery, and acting as the trusted bridge between business and technology, we'd love to hear from you. Join us and help shape the future of Conversational, AI-powered Enterprise Service Management on Salesforce.\nSkills\nBA, Business Analysis, Business Analyst, ESM, Enterprise Service Management, Experience Cloud, ITSM, Sales Cloud, Salesforce, Service Cloud, Service Management","description_format":"text","description_chars":6161,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-13T20:36:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["seen:0","win:early"],"computed_at":"2026-11-13T22:42:26Z"},"pay":null,"html_url":"https://alion.io/job/milestone-technologies-senior-business-analyst","json_url":"https://alion.io/job/milestone-technologies-senior-business-analyst.json","meta":{"generated_at":"2026-11-13T22:42:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3171636},"rest":"https://alion.io/mcp/rest/get_company?id=3171636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmilestone-technologies-senior-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmilestone-technologies-senior-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmilestone-technologies-senior-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/milestone-technologies-senior-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmilestone-technologies-senior-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4282165}},{"tool":"search_jobs","arguments":{"company":"milestone.tech","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4282165},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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