Smeraldi's Host/Cashier

Hotel Name: The Biltmore Los Angeles

Location: Onsite - Los Angeles, CA

Hourly Rate: $26.87

Join the Team at The Biltmore Los Angeles

At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

About The Biltmore Los Angeles

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence-driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality - Delivering meaningful and memorable guest experiences
• Entrepreneurial - Taking ownership and acting with agility
• Innovation & Progressive - Continuously improving how we operate and serve
• Solutions & Results Oriented - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Smeraldi's Host/Cashier

As our Smeraldi's Host/Cashier, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You are the face of the hotel-creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Responsibilities

• Greet guests warmly upon arrival and provide a professional, welcoming first impression.
• Manage reservations, waitlists, and seating arrangements to maximize dining room efficiency and guest satisfaction.
• Escort guests to their tables and present menus while communicating daily specials and restaurant information.
• Coordinate with servers, bartenders, and management to ensure smooth guest flow and timely table turnover.
• Answer incoming phone calls, respond to guest inquiries, and assist with reservations and restaurant information.
• Operate the point-of-sale (POS) system to process guest payments accurately, including cash, credit card, and room charge transactions.
• Balance cash drawer and complete end-of-shift reconciliation according to company procedures.
• Address guest concerns professionally and escalate issues to management when necessary to ensure exceptional service recovery.
• Maintain a clean, organized, and welcoming host stand, entrance, and lobby areas.
• Monitor dining room capacity and communicate seating updates with management and service staff.
• Support opening and closing procedures, including preparing the host station, menus, and cashier supplies.
• Follow all company policies, health and safety standards, and luxury hospitality service expectations.
• Collaborate with the front-of-house team to provide an exceptional dining experience for every guest.

Requirements

• High school diploma or equivalent preferred.

• Previous experience as a host/hostess, cashier, or in a customer service or hospitality role preferred.
• Excellent customer service and interpersonal skills with a friendly, professional demeanor.
• Strong verbal communication skills and the ability to interact effectively with guests and team members.
• Experience operating a point-of-sale (POS) system and handling cash, credit card, and other payment transactions accurately.
• Strong organizational and multitasking skills with the ability to manage reservations, waitlists, and guest flow in a fast-paced environment.
• Basic math skills and attention to detail for accurate cash handling and transaction processing.
• Ability to remain calm, courteous, and solution-oriented during busy service periods.
• Professional appearance and commitment to maintaining luxury hospitality standards.
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
• Availability to work flexible schedules, including evenings, weekends, holidays, and special events.
• Ability to work collaboratively with staff members and management.

Education

• High school diploma or equivalent preferred.
• Food Handler Card required or ability to obtain prior to employment, as required by local regulations.

Benefits

At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long-term success.

Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings.

Additional benefits may include:

• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role-you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.