{"id":1303806,"url":"https://alion.io/job/millennium-management-end-user-services-support-engineer","title":"End User Services Support Engineer","company":{"id":704283,"name":"Millennium Management","domain":"mlp.com","url":"https://alion.io/company/millennium-management","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":80,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Fine-tuning","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2025-10-24T00:00:00Z","employer_posted_date":"2025-10-24","last_verified_at":"2026-09-28T21:00:45Z","board_verified":true,"closed_at":null,"days_open":340,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":339},"description":"End User Services Support EngineerAs a Technical Support Engineer in End User Services, you will play a key role in the team. Your technical skills and knowledge will be crucial in providing support to fellow engineers and employees. You will also contribute to the team by adhering to and promoting good working practices and company policies and procedures. Your commitment will be vital in ensuring that the helpdesk maintains adequate telephone coverage at all times, providing prompt and efficient assistance to employees. Furthermore, you will work with the team to address and resolve issues, using your problem-solving skills and knowledge.\nPrincipal Responsibilities\nProvide high-quality technical support to end-users in a courteous and professional manner.\nDefine and drive opportunities to improve our services using AI technologies\nKeep up to date with developments in the AI space.\nAssist in the daily operations of the helpdesk, always ensuring adequate phone coverage.\nIdentify high-priority issues and handle them as per the escalation process.\nMaintain oversight of the daily incident queue, ensuring that tickets are assigned and processed with minimal delay.\nContribute to the creation and maintenance of technical documentation and share knowledge within the team.\nBe an active member of the team; identify gaps and opportunities for improvements, and suggest changes to processes and procedures.\nAssist in automating processes within Infrastructure.\nContribute to IT projects whether locally, regionally or globally.\nSupport the wider team in its daily activities by exhibiting professionalism and technical know-how.\nTechnical/Business Skills and Knowledge\nAt least 3 years of experience working at an enterprise level within finance, and specifically within trade-floor support is desirable.\nGood at troubleshooting technical issues in a logical, methodical and consistent manner.\nProficient in developing and fine-tuning AI prompts.\nExperience using AI Agents to automate repetitive tasks or to provide insights used to make business decisions.\nGood analytical and problem-solving skills\nUnderstanding of Microsoft Windows, Windows Infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix infrastructure, RSA and printing technologies.\nKnowledgeable in PC hardware components and technical standards.\nAble to provide effective support to remote locations.\nUnderstanding of mobile technologies including BES, Microsoft Intune, Android and iOS devices.\nCisco IP phone and video conferencing support using Webex.\nFamiliarity with ITIL best practices and processes (ITIL Certification a bonus).\nGood communication skills.\nAble to work independently and under pressure.\nAble to quickly assess situations and adapt accordingly.\nAble to multitask, organise and prioritise effectively.\nGood time management.\nExperience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills.\nMust be a team player who will work well in a busy team.\nMust have an eye for process improvement.\nExcellent written and verbal communications skills\nMust be energetic, enthusiastic and proactive","description_format":"text","description_chars":3154,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hedge Funds & Alternative Investments"],"lifecycle":[{"event":"open","at":"2026-09-26T12:48:45Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.14,"p_room":0.28,"age_days":339,"expected_fill_days":21,"reasons":["conf:13","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/millennium-management-end-user-services-support-engineer","json_url":"https://alion.io/job/millennium-management-end-user-services-support-engineer.json","meta":{"generated_at":"2026-09-29T00:10:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":96,"day_limit":5000,"remaining_today":4904,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}