{"id":3669652,"url":"https://alion.io/job/millennium-management-end-user-support-engineer","title":"End User Support Engineer","company":{"id":704283,"name":"Millennium Management","domain":"mlp.com","url":"https://alion.io/company/millennium-management","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":57,"ghost_share":0,"stale_share":0.386,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T08:46:05Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T16:38:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"End User Support EngineerAbout Millennium\nMillennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.\nOur people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.\nMeet the Team\nMillennium’s Information Technology organization is central to the health and growth of the firm. Its active, multi-manager business model relies on flexible, scalable technology and advanced proprietary systems, including the continued development of next-generation analytical and trading capabilities. The IT Infrastructure team supports the reliable operation of the technology environment that enables the firm’s employees and business activities.\nWhat You'll Do\nDeliver high-quality, courteous, and professional technical support to end users, resolving issues promptly and effectively.\nSupport daily helpdesk operations, including maintaining appropriate telephone coverage and ensuring tickets are assigned and progressed without delay.\nIdentify high-priority incidents and manage them in line with established escalation processes.\nPartner with the team to troubleshoot and resolve technical issues using a logical, methodical approach.\nIdentify and drive opportunities to improve end-user services through the practical use of AI technologies, while staying current on developments in the AI space.\nDevelop and maintain technical documentation and share knowledge to strengthen team capability and service consistency.\nIdentify process gaps and improvement opportunities, recommending and supporting enhancements to procedures and Infrastructure automation.\nContribute to local, regional, and global IT projects and support the wider team’s day-to-day activities with professionalism and technical expertise.\nWhat You Bring\nAt least three years of enterprise IT support experience; experience supporting a financial-services environment and trade floors is preferred.\nStrong troubleshooting, analytical, and problem-solving skills, with the ability to assess situations quickly and adapt effectively.\nProficiency in developing and refining AI prompts, with experience using AI agents to automate repetitive work or generate business insights.\nWorking knowledge of Microsoft Windows and Windows infrastructure, including DNS, DHCP, TCP/IP, Microsoft Office, Citrix, RSA, Bloomberg, and printing technologies.\nKnowledge of PC hardware, technical standards, remote-user support, and mobile technologies, including BES, Microsoft Intune, Android, and iOS.\nExperience supporting Cisco IP phones, Webex video conferencing, and ITIL-based service-management processes; ITIL certification is a plus.\nExcellent written, verbal, interpersonal, and customer-service skills, with the tact and diplomacy to support a broad range of users.\nAbility to work independently and collaboratively in a fast-paced environment, prioritize competing demands, manage time effectively, and proactively improve processes.","description_format":"text","description_chars":3379,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hedge Funds & Alternative Investments"],"lifecycle":[{"event":"open","at":"2026-11-03T08:46:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":93,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/millennium-management-end-user-support-engineer","json_url":"https://alion.io/job/millennium-management-end-user-support-engineer.json","meta":{"generated_at":"2026-11-07T20:29:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704283},"rest":"https://alion.io/mcp/rest/get_company?id=704283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmillennium-management-end-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmillennium-management-end-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmillennium-management-end-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/millennium-management-end-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmillennium-management-end-user-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3669652}},{"tool":"search_jobs","arguments":{"company":"mlp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3669652},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}