{"id":1289773,"url":"https://alion.io/job/millennium-management-trade-floor-support-engineer-2","title":"Trade Floor Support Engineer","company":{"id":704283,"name":"Millennium Management","domain":"mlp.com","url":"https://alion.io/company/millennium-management","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":67,"ghost_share":0,"stale_share":0.343,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-06-02T00:00:00Z","employer_posted_date":"2026-06-02","last_verified_at":"2026-10-15T04:07:06Z","board_verified":true,"closed_at":null,"days_open":135,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":135},"description":"Trade Floor Support EngineerWe are seeking a highly skilled and motivated Trade Floor Support Engineer to join our dynamic team. This is a hands-on, end-user-facing role that requires exceptional technical expertise, outstanding problem-solving skills, and a commitment to delivering excellence in a fast-paced, high-pressure trading environment. As the first point of contact for our trading business units, you will play a critical role in ensuring seamless technology operations, proactively addressing issues, and maintaining open communication with stakeholders. The ideal candidate thrives in a collaborative environment, demonstrates a strong sense of ownership, and is passionate about providing world-class support to drive business success.\nKey Responsibilities\nServe as the primary interface with trading business units, ensuring the support team consistently meets and exceeds business needs.\n\nDeliver high-quality, hands-on technical support to end-users in a professional and courteous manner.\n\nProactively communicate with stakeholders, keeping them informed of issue status and resolutions.\n\nLeverage ServiceNow to manage incident, problem, and change management workflows effectively.\n\nTroubleshoot and resolve issues related to:\n\nDesktop technology and applications in Windows environments (Linux desktop support is a plus).\n\nMicrosoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, and other applications.\n\nVDI and Citrix environments.\n\nBasic network and telecommunications connectivity.\n\nSupport trading floor operations, including adds/moves/changes and remote access tools.\n\nMaintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.\n\nCollaborate with cross-functional teams to support firm-wide technical initiatives and projects.\n\nEnsure adherence to ITIL best practices, including CMDB, Incident Management, Change Management, and Quality Metrics.\n\nProvide expertise in market data platforms such as Bloomberg, LSEG Workspace, and ICE, including troubleshooting API integrations and Excel plug-ins.\n\nAssist with server and data center support as needed.\n\n Qualifications & Skills\nExperience: Minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry (hedge funds, trading firms, or large financial technology departments).\n\nEducation: Bachelor’s degree in Computer Science, Information Technology, or a related field.\n\nStrong knowledge of Active Directory and Exchange.\n\nFamiliarity with ITIL frameworks and tools such as ServiceNow.\n\nProven experience with market data platforms and vendor integrations.\n\nBroad understanding of mobile technology and remote access solutions.\n\nCertifications: Microsoft role-based certifications (e.g., Azure Fundamentals, Microsoft 365 Fundamentals), CCNA, or equivalent certifications are a plus.\n\nStrong customer service orientation with a hands-on approach to problem-solving.\n\nAbility to prioritize and perform under pressure in a fast-moving, constantly changing environment.\n\nA collaborative team player with a proactive mindset and a high sense of urgency\n\nAdditional Requirements:\nAvailability for night and weekend shifts, as well as light travel to branch offices.\n\nExperience supporting servers and data centers is a plus.\n\n Why Join Us?\nThis is an exciting opportunity to work at the heart of a fast-paced trading environment, where technology and business intersect. You will have the chance to collaborate with top-tier professionals, tackle complex challenges, and make a direct impact on the success of our trading operations. If you are passionate about delivering excellence, thrive under pressure, and are eager to grow your career in financial technology, we want to hear from you.\nThe estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.","description_format":"text","description_chars":4306,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hedge Funds & Alternative Investments"],"lifecycle":[{"event":"open","at":"2026-09-26T07:37:06Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.636,"p_room":0.36,"age_days":135,"expected_fill_days":84,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/millennium-management-trade-floor-support-engineer-2","json_url":"https://alion.io/job/millennium-management-trade-floor-support-engineer-2.json","meta":{"generated_at":"2026-10-15T06:56:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704283},"rest":"https://alion.io/mcp/rest/get_company?id=704283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmillennium-management-trade-floor-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmillennium-management-trade-floor-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmillennium-management-trade-floor-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/millennium-management-trade-floor-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmillennium-management-trade-floor-support-engineer-2"}]}