{"id":4015308,"url":"https://alion.io/job/millenniumit-esp-engineer-systems-managed-services-fixed-term","title":"Engineer - Systems - Managed Services (Fixed Term)","company":{"id":2563097,"name":"MillenniumIT ESP","domain":"mitesp.com","url":"https://alion.io/company/mitesp","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active 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technical support and serve as the final escalation point for complex technical issues\nAdminister and troubleshoot Windows Server 2019/2022, Active Directory, DNS, DHCP, Group Policy, and hybrid infrastructure environments\nManage Microsoft Entra ID, identity synchronisation, Multi-Factor Authentication (MFA), Conditional Access, Single Sign-On (SSO), and access management\nAdminister Microsoft Azure infrastructure, including virtual machines, networking, storage, backup, monitoring, and disaster recovery\nManage and troubleshoot Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft 365 Apps\nAdminister Microsoft Intune, Windows Autopilot, endpoint configurations, device compliance policies, and application deployment\nSupport Microsoft Defender, Microsoft Purview, email security, endpoint protection, and compliance solutions\nDevelop, implement, and maintain PowerShell scripts to automate system administration, reporting, troubleshooting, and routine operational tasks\nManage and troubleshoot VMware, Hyper-V, virtualisation environments, enterprise storage, backup, and recovery solutions\nPerform root cause analysis, problem management, incident management, and change management in accordance with ITIL best practices\nMonitor infrastructure performance, investigate system alerts, identify potential risks, and implement proactive service improvements\nMaintain accurate technical documentation, Standard Operating Procedures (SOPs), infrastructure diagrams, and technical reports\nConduct technical workshops, mentor junior engineers, and provide technical guidance to support knowledge sharing and team development\nCollaborate with clients, vendors, and internal teams to resolve technical issues and ensure effective service delivery\nParticipate in infrastructure upgrades, cloud migrations, service optimisation initiatives, and after-hours on-call support\nPerson Specification\nPossess a minimum of 5 years of experience in IT infrastructure or technical support, preferably within a Managed Services Provider (MSP) environment\nDemonstrate strong hands-on experience in Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft Entra ID administration\nPossess advanced administration and troubleshooting experience across Microsoft 365 services\nHave practical experience in Microsoft Azure administration and hybrid cloud environments\nDemonstrate strong PowerShell scripting and automation skills\nPossess hands-on experience with Microsoft Intune, Microsoft Defender, and modern endpoint management solutions\nDemonstrate knowledge of VMware, Hyper-V, enterprise backup solutions, storage technologies, and disaster recovery\nHave experience using IT Service Management (ITSM) platforms such as ServiceNow and working within ITIL-aligned service delivery environments\nDemonstrate strong analytical, troubleshooting, communication, documentation, and customer service skills\nPossess the ability to take ownership of complex technical issues, manage escalations effectively, and work both independently and collaboratively\nRelevant Microsoft, Azure, infrastructure, security, or ITIL certifications will be considered an added advantage\nMicrosoft Azure Administrator Associate (AZ-104) certification will be considered an added advantage\nMicrosoft 365 Administrator Expert (MS-102) certification will be considered an added advantage\nMicrosoft Identity and Access Administrator Associate (SC-300) certification will be considered an added advantage\nMicrosoft Endpoint Administrator Associate (MD-102) certification will be considered an added advantage\nWindows Server Hybrid Administrator Associate (AZ-800/AZ-801) certification, where applicable, will be considered an added advantage\nITIL 4 Foundation certification will be considered an added 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