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resource status checks, and service availability monitoring\nSupport Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft 365 Apps\nAssist with mailbox creation, email configuration, distribution groups, shared mailboxes, and basic email troubleshooting\nSupport Microsoft Intune device enrolment, compliance checks, application installation, and endpoint configuration\nAssist with Microsoft Defender, endpoint protection, antivirus alerts, and basic security investigations\nTroubleshoot Windows desktops and laptops, including operating system issues, software installation, updates, and performance-related problems\nDiagnose and resolve hardware, printer, peripheral, VPN connectivity, and common network-related issues\nExecute basic PowerShell commands and predefined scripts for system administration, troubleshooting, and reporting\nAssist with VMware and Hyper-V virtual machine monitoring and basic troubleshooting\nMonitor IT infrastructure alerts, system health, backup status, and scheduled tasks, escalating issues when required\nLog, update, and manage incidents and service requests through IT Service Management (ITSM) platforms such as ServiceNow, ensuring compliance with Service Level Agreements (SLAs)\nMaintain accurate incident records, technical documentation, troubleshooting guides, and Standard Operating Procedures (SOPs)\nFollow ITIL-based incident, service request, and change management processes\nEscalate complex technical issues to L2/L3 support teams with appropriate troubleshooting details and supporting evidence\nDeliver professional customer service and ensure timely communication with end users regarding incident resolution and service requests\nPerson Specification\nPossess 1-2 years of experience in IT support, service desk operations, or systems administration, although fresh graduates with relevant practical knowledge may also be considered\nDemonstrate 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