{"id":2500589,"url":"https://alion.io/job/miller-tanner-people-experience-px-operations-manager-remote-us-based","title":"People Experience (PX) Operations Manager (Remote, US-Based)","company":{"id":3171895,"name":"millertanner","domain":"millertanner.com","url":"https://alion.io/company/millertanner","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":171},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-24T15:57:13Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-30T02:05:46Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"The People Experience (PX) Operations Manager serves as the operational backbone of the HR function (a.k.a. People Experiences) at MTA, ensuring that people-centered processes, systems and programs run efficiently and effectively across the organization. This role is responsible for overseeing day-to-day HR operations including HRIS administration, payroll coordination, compliance and employee lifecycle management from onboarding through offboarding. The PX Operations Manager partners closely with cross-functional leaders to align HR processes with business needs while maintaining a high standard of accuracy, confidentiality, excellence and care. This is a pivotal role for someone who thrives at the intersection of systems thinking and people-first values.ESSENTIAL DUTIES & RESPONSIBILITIES\n Cultural Activator & Digital Security StewardExemplify and amplify MTA’s core values: Creatively Agile \nTeaming with Trust \nTalent Empowered \nClarity of Character \nService with Soul \n\nSparks/spreads joy and excitement for all things MTA (i.e. culture, initiatives, products, team accomplishments, etc.)\nCommitment to DEI: Demonstrated commitment to fostering an inclusive and diverse work environment, including the ability to support DEI initiatives (and implement, if applicable to role), as well as promote equity and inclusivity in all aspects of executing duties and responsibilities\nResponsible for following all MTA policies and procedures related to security controls for the protection of personal or sensitive data and all confidential information; personal and sensitive data is defined as such by GDPR: “confidential information is defined as all data, documents, or materials, in any form or medium, provided to the company that could reasonably be expected to be proprietary to a customer or sponsor; confidential information includes, but is not limited to, any information concerning or relating to the property, products, technology, business and affairs of that customer or sponsor”\nProvide recommendations for improvements of MTA security controls, when applicable\nSupport company-wide compliance efforts through timely completion of all mandatory security, policies and procedure training\nHR Systems & Data Integrity\nOversee and administer core HR operations including employee records management, HRIS maintenance and data integrity across all people systems\nGenerate and analyze HR metrics and reporting to support leadership decision-making on workforce trends, retention and operational effectiveness\nPayroll Oversight\nServe as the primary liaison with the third-party payroll provider, ensuring accurate and timely payroll execution and resolution of any discrepancies\nReview and audit payroll outputs, reconciliations and reporting to verify accuracy and compliance prior to finalization\nManage payroll-related employee changes (new hires, terminations, status changes, compensation updates) and ensure timely and accurate submission to the payroll provider\nMonitor payroll compliance with federal, state, and local wage and hour laws, escalating issues and coordinating corrective action, as needed\nEmployee Lifecycle Management\nLead employee lifecycle processes including onboarding, offboarding, status changes and leave administration\nAdminister employee benefits programs, including open enrollment, vendor coordination and employee communications\nSupport compensation administration including salary adjustments, job leveling and benchmarking activities\nCompliance & Policy\nMaintain and audit compliance with federal, state and local employment laws and regulations; support preparation for audits and regulatory filings\nServe as the primary point of contact for HR policy questions, ensuring consistent application of policies across the organization\nPeople Resources & Program Development\nDesign, develop and maintain HR resources including but not limited to, employee handbooks, policy documentation, job aids, onboarding materials and manager guides\nBuild and curate a library of people resources that is accessible, current and reflective of organizational values and best practices\nLead the design and implementation of people programs and initiatives, such as performance management cycles, engagement surveys and recognition programs\nManager Coaching & HR Advisory\nServe as a trusted advisor to managers on a wide range of HR matters, including but not limited to, performance management, corrective action, career development and employee relations\nProvide guidance on workplace accommodations, including ADA-related requests and medically driven modifications, ensuring legally compliant and compassionate outcomes\nCoach managers on how to approach difficult conversations, document performance concerns and apply HR policies consistently and equitably\nPartner with managers to identify team-level trends and proactively recommend people strategies to address engagement, retention or performance challenges\nCommunications & Culture\nLead the design and implementation of company communications related to HR programs, policies and initiatives\nContribute to culture and engagement initiatives, including the coordination of company-wide programs and recognition efforts\nProcess Improvement & Vendor Management\nPartner with HR leadership to develop, document and continuously improve HR processes and standard operating procedures\nManage relationships with external vendors, TPAs and HR service providers\nOther duties as assigned by MTA leadership.\nREQUIREMENTS\n Education, Experience & TrainingProfessional fluency in English\nMultilingual preferred\nBachelor’s degree in Human Resources, Business Administration, or a related field required; HR certification (PHR, SHRM-CP, or equivalent) strongly preferred\n5+ years of progressive HR operations or generalist experience, with at least 2 years in a role with direct ownership of HR systems and payroll processes\nDemonstrated experience with HRIS platforms (e.g., ADP Workforce Now, HiBob/Bob, Workday, BambooHR, or similar); proficiency with ADP Workforce Now and HiBob/Bob required\nExperience supporting multi-state or global workforces preferred\nFamiliarity with 401(k) plan administration, benefits compliance (ERISA, ACA, COBRA) and leave laws (FMLA, state-specific programs)\nExperience in a fully remote or distributed work environment preferred\nKnowledge, Skills & Qualifications\nDeep knowledge of HR compliance requirements, employment law, and best practices at the federal and state level\nStrong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable recommendations\nExceptional attention to detail and accuracy, particularly in payroll oversight, benefits administration, and employee data management\nExcellent written and verbal communication skills; ability to present complex information clearly to a variety of audiences\nHigh degree of discretion and professionalism in handling sensitive and confidential employee information\nAbility to manage multiple competing priorities effectively in a fast-paced, dynamic environment\nStrong interpersonal skills with a collaborative, service-oriented approach to working across teams and levels\nComfort with ambiguity and a proactive mindset - able to identify gaps and drive solutions without waiting for direction\nProficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management or collaboration tools\nGenuine commitment to building inclusive, equitable, and people-centered workplaces\nOpenness to AI and emerging technologies; proactive interest in evaluating and implementing AI tools and automation platforms to enhance operational efficiency; ability to leverage AI-enabled analytics and systems to drive data-informed decision-making while maintaining human-centered business practices\nBENEFITS\nEmployee individual group Health Insurance (100% coverage for employee, with option to add spouse and/or dependents)\nBasic Life Insurance ($50,000 coverage)\nShort- & Long-Term Disability\nOptional guaranteed issue Life Insurance\nOptional supplemental Dental & Vision Insurance\nFlexible Paid Time Off\nMTA 401K Plan (MTA will match dollar for dollar the first 3%)\nInternet reimbursement\nRemote work environment","description_format":"text","description_chars":8252,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Equity","Health insurance","Internet reimbursement","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:45:29Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.367,"p_room":0.28,"age_days":65,"expected_fill_days":25,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/miller-tanner-people-experience-px-operations-manager-remote-us-based","json_url":"https://alion.io/job/miller-tanner-people-experience-px-operations-manager-remote-us-based.json","meta":{"generated_at":"2026-10-30T02:24:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3185,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3171895},"rest":"https://alion.io/mcp/rest/get_company?id=3171895"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmiller-tanner-people-experience-px-operations-manager-remote-us-based"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmiller-tanner-people-experience-px-operations-manager-remote-us-based"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmiller-tanner-people-experience-px-operations-manager-remote-us-based"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/miller-tanner-people-experience-px-operations-manager-remote-us-based\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmiller-tanner-people-experience-px-operations-manager-remote-us-based"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2500589}},{"tool":"search_jobs","arguments":{"company":"millertanner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2500589},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}