{"id":1571277,"url":"https://alion.io/job/millerknoll-erp-systems-administrator","title":"ERP Systems Administrator","company":{"id":5127,"name":"MillerKnoll","domain":"millerknoll.com","url":"https://alion.io/company/millerknoll","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":27,"ghost_share":0,"stale_share":0.63,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-22T06:10:10Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zeeland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1716},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-21T14:38:04Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"Why join us?\nOur purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.\nThe candidate for this position will be responsible to provide effective IT Software application support, troubleshooting, usage support and assistance to internal business partners across all areas related to the West Michigan ERP systems. These solutions are primarily focused on manufacturing, finance and the entire spectrum of the order to cash process. The ERP and Oracle System Administrator will be responsible for owning the application support request queues in the service management / incident management system as well as the alert queues in the batch job management systems. He/she will also need to be able to provide the required technical services to the end users and ensure smooth functioning of the business applications by applying his/her technical knowledge and expertise to resolve problems related directly to the application or its underlying platform / database and operating system.\nKey Responsibilities Include:\nEvaluate and resolve technical and usability problems with regards to applications within scope of role.\n\nWhere resolution becomes difficult, escalate such work requests to specialist technology / functional teams and resolve all complex application and system issues.\n\nSet up new users with necessary system access and update the access of existing users when requested\n\nProactively monitor system and integration statuses on a daily basis with a provided list of ad hoc reports\n\nMonitor, acknowledge, update and close incident requests in the Service Management tool or any other software designated to manage the work requests being assigned.\n\nEnsure he/she is updated with the latest tools and technology skills, knowledge and practical experience to deliver the best customer satisfaction through speedy and quality resolution of requests.\n\nMaintain work logs, update incidents and requests with appropriate information and own the request until closure.\n\nAdhere to all support system process without deviation and keep the internal teams updated about escalations, threshold breaches, SLA violations or possible breach scenarios, technical or procedural failures etc.\n\nFor complex or unique issue resolution scenarios perform root cause analysis.\n\nProvide feedback to software development and other service desk / help desk teams on issues faced and what corrective action can be taken to avoid such instances in future where possible.\n\nMaintain good professional relationships with counterparts across the organization.\n\nParticipate in solution roll-outs, upgrades and training sessions for end-users as well as participate in trainings to learn new tools, products and technologies.\n\nAttend weekly, monthly and adhoc IT and generic team meetings as necessary and complete and submit necessary documentation, activity reports and causal analysis documents.\n\nThe candidate will be expected to work on / support many business applications and technologies.\n\nThe candidate will be expected to learn about and understand the product offerings (furniture) of Herman Miller to be able to support the business better.\n\nThe candidate will also be expected to provide 24/7 support in their on-call rotation culminating in the execution of the necessary Sunday Maintenance Window work.\n\nTechnical skills\nMandatory:\nGood working knowledge of the Unix/Linux shell\n\nExperience with perl, shell and SQL scripting or an extensive background in a development language\n\nExperience working on any Incident management / Support ticketing systems\n\nDesirable:\nExperience with administrating an ERP package\n\nExperience with administrating an Oracle database\n\nExperience with administrating a job scheduling package\n\nEssential experience\nTo be considered for this post, the candidate should have all of the following experience\nExperience of at least 6-8 years working in a similar application support role\n\nExperience in causal analysis / evaluation of underlying causes for errors / disruptions\n\nKnowledge of IT support system processes.\n\nIdeal candidate\nA graduate / post-graduate in engineering / technology or equivalent\n\nHaving excellent interpersonal and communication skills both written and verbal in English\n\nHaving anywhere between 6 - 8 years of IT experience of which at least 5 years should have been in a similar role.\n\nAbility to work individually or within a team environment\n\nAbility to participate in multiple projects / tasks and priorities in a healthy work environment\n\nHas attention to detail and a penchant for quality\n\nHas a constructive approach to giving and receiving feedback.\n\nHas testimonials to prove high levels of customer satisfaction in previous engagements\n\nAbility to take direction, constructive criticism and work within specified deadlines (SLAs & OLAs)\n\nAdhere to process and procedures defined for the role, the team and the organization\n\nCertified on one or more of the core process areas of work / technologies\n\nWho We Hire?\nSimply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.\nThis organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at .","description_format":"text","description_chars":6608,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture","Home Decor"],"lifecycle":[{"event":"open","at":"2026-10-01T07:55:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":2}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.433,"p_room":0.28,"age_days":84,"expected_fill_days":40,"reasons":["conf:15","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/millerknoll-erp-systems-administrator","json_url":"https://alion.io/job/millerknoll-erp-systems-administrator.json","meta":{"generated_at":"2026-10-22T07:06:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5127},"rest":"https://alion.io/mcp/rest/get_company?id=5127"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmillerknoll-erp-systems-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmillerknoll-erp-systems-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmillerknoll-erp-systems-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/millerknoll-erp-systems-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmillerknoll-erp-systems-administrator"}]}