{"id":3748999,"url":"https://alion.io/job/millicom-cloud-platform-operations-engineer-sr","title":"Cloud Platform Operations Engineer Sr","company":{"id":54619,"name":"Millicom","domain":"millicom.com","url":"https://alion.io/company/millicom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Panama"],"countries":["PA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenStack","optional":false},{"name":"Ansible","optional":true},{"name":"Bash","optional":true},{"name":"Configuration Management","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"GitHub","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true},{"name":"VMWare","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-07T02:39:48Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities?If so, Tigo is for you!\nWe believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.\nCome and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.\nThis is your opportunity, come and be part of Sangre Tigo!\nApply right now!\nCloud Platform Operations Engineer SrThis role is responsible for the following:\nOperate, maintain, manage, improve, and enforce the On-Prem Cloud IaaS services to ensure service and availability. Participate in on-call rotation to provide the L2 support and maintain the high availability of the Cloud Platforms. Review in a daily basis the list of tickets allocated to him/her and ensure they are resolved on time and with the right quality. Also, identify any miss-allocated ticket that is not related to Cloud Platform Operation activities and escalate to leader to ensure they are transferred to the Cloud Service Delivery team as needed. When a ticket is assigned, the Cloud Platform Engineer is responsible for the research, configuration, and follow up until the complete closing of the ticket in the Service Now System. Communicate status of incidents and tickets assigned to him/her. Ensure all information related to any incident or request is well documented in a knowledge shared repository which can be accessed by all e2e Cloud team. Monitor security compliance in accordance with standards, policies, and procedures. Drive technical innovation and efficiency in infrastructure operations via automation. Establishing and maintaining working relationships with Millicom lines of business and other relevant stakeholders. Ensuring the On-Prem Cloud Platform and services adhere with relevant regulatory, corporate and centralized governance, standards, and policies. Collaborate with other Cloud Platform Operations Engineers when needed.\nQualifications\nStrong problem solving and creative thinking skills. Show ability to analyze problems, troubleshoot issues, diagnose problems, identify root causes, and develop effective solutions (temporary/permanent).\n3+ years of hands-on experience using OpenStack technologies (e.g OpenStack core projects like Nova (Compute), Neutron (Networking), and other services like Glance, Cinder, and Swift is essential. Knowledge and experience on Ceph is a plus.\nExperience with container engines and container orchestration platforms like Kubernetes.\n4+ years of hands-on experience using Linux including system configurations, diagnostics, and troubleshooting.\nExperience on operate VMware vCloud technologies and their respective componentsVMware vRealize Automation\nVMware vRealize Orchestrator\nVMware vSphere, ESXi\nVMware NSX-T\nVMware vRealize Operations Manager\nVMWare vSAN\nVMWare VCF\nVMWare vSphere vCenter.\n\n4+ years of experience designing, implementing, and operating solutions on a variety of IaaS/PaaS offerings, both public and private clouds at a massive scale.\nExperience in blade or rack servers from Dell, SuperMicro or Huawei manufacturers.\nKnowledge of networking principles and applications / technologies (e.g., TCP/UDP protocols, iSCSI, DNS, SSH, SSL, DHCP, web services, virtual networking, and load balancing).\nKnowledge of security principles and applications / technologies (e.g. User access controls, Firewall, security groups, VPN access, among others).\nGood understanding of application monitoring and metrics.\nITIL framework and processes experience.\nStrong interpersonal and communication skills.\nBilingual: fluent in Spanish and English, verbal and written communication skills.\nHighly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, as well as work with internal teams.\nProgramming (Python,etc.) and scripting (Bash, PowerShell, API consumption for continuos integration) skills to help automate administrative tasks to improve overall team efficiency.\nConfiguration management and versioning using code repositories (e.g. GitHub).\nExperience working in an Infrastructure-as-Code environment using configuration management tools such as Terraform (others like Ansible).\nWe are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the \"Great Place to Work\" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: \"To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life.\" Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!\nMillicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.","description_format":"text","description_chars":5845,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T14:33:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:5","stale_co","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/millicom-cloud-platform-operations-engineer-sr","json_url":"https://alion.io/job/millicom-cloud-platform-operations-engineer-sr.json","meta":{"generated_at":"2026-11-07T05:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12940,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54619},"rest":"https://alion.io/mcp/rest/get_company?id=54619"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmillicom-cloud-platform-operations-engineer-sr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmillicom-cloud-platform-operations-engineer-sr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmillicom-cloud-platform-operations-engineer-sr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/millicom-cloud-platform-operations-engineer-sr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmillicom-cloud-platform-operations-engineer-sr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3748999}},{"tool":"search_jobs","arguments":{"company":"millicom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3748999},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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