{"id":3748979,"url":"https://alion.io/job/millicom-customer-experience-data-specialist","title":"Customer Experience Data Specialist","company":{"id":54619,"name":"Millicom","domain":"millicom.com","url":"https://alion.io/company/millicom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Data Science","role_family":"Data Science","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Libertad, El Salvador"],"countries":["SV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T19:36:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!\nWe are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. \nCome and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.\nThis is your opportunity, come and be part of Sangre Tigo!\nApply right now!\nCustomer Experience Data SpecialistEstamos buscando a nuestro/a próximo/a Customer Experience Data Specialist\nEn Tigo El Salvador buscamos a una persona que lidere la medición, análisis y gobierno de los datos de los journeys digitales (App, BOT e IVR), convirtiendo información en insights accionables que impulsen la adopción del autoservicio, reduzcan contactos asistidos y optimicen la eficiencia operativa y el impacto económico de nuestros canales digitales.\nEste rol es clave para acompañar la evolución de la experiencia digital del cliente, asegurando decisiones basadas en datos confiables y oportunos.\nResponsabilidades principales\nDefinir y gestionar indicadores, OKRs y métricas clave para adopción, contención y eficiencia de los canales digitales.\n\nGobernar el modelo de datos de los journeys digitales, asegurando calidad, ownership, SLAs y consistencia de la información.\n\nConsolidar y automatizar fuentes de datos de App, BOT e IVR, garantizando trazabilidad end-to-end y disponibilidad de la información.\n\nDiseñar, construir y mantener tableros ejecutivos y operativos (Power BI u otras herramientas).\n\nAnalizar el desempeño de los journeys digitales e identificar oportunidades de deflexión desde canales asistidos hacia self-service.\n\nModelar y dar seguimiento a casos de negocio, ROI y beneficios económicos de iniciativas digitales.\n\nTrabajar de forma transversal con equipos de Operaciones, Comercial, Tecnología y otras áreas clave para asegurar correcta medición e implementación de mejoras\n\nRequisitos\nIngeniería en Sistemas, Ingeniería de Negocios o carreras afines.\n\nDeseable formación complementaria en Análisis de Datos, Business Intelligence, Data Analytics, Customer Experience o Transformación Digital.\n\nDominio de SQL, Power BI y herramientas de visualización de datos, analítica digital o medición de experiencia del cliente (indispensable).\n\nConocimiento de canales digitales de atención al cliente (App, BOT, IVR).\n\nExperiencia de 2 años o más en diseño de tableros y reporting ejecutivo (Power BI u otras herramientas).\n\nCompetencias\nComunicación efectiva, con habilidad para explicar insights de forma clara a audiencias técnicas y de negocio.\n\nTrabajo en equipo y colaboración, fomentando relaciones positivas con distintos stakeholders.\n\nPensamiento analítico, orientado a la toma de decisiones basada en datos.\n\nProactividad y orientación a resultados, con foco en mejora continua.\n\n¿Te motiva convertir datos en decisiones que mejoren la experiencia del cliente?\nAplicá y sé parte del equipo que gobierna los datos, construye métricas clave y acompaña la evolución de la experiencia digital del cliente en Tigo El Salvador.\n#TigoElSalvador #SangreTigo #CustomerExperience #DataAnalytics #DigitalJourneys #BI #CustomerOperations\nOur people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.\nOur Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.\nSangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.\nWe promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team!\nApply Now!\nMillicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. 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