{"id":3278045,"url":"https://alion.io/job/milliman-it-operations-analyst","title":"IT Operations Analyst","company":{"id":1764138,"name":"Milliman","domain":"milliman.com","url":"https://alion.io/company/milliman","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T16:06:28Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-30T21:53:25Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"NOTE: Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.\nPOSITION SUMMARY:\nThe IT Practice Support Services (PSS) team at Milliman Global Corporate Services (GCS) is looking for a customer-focused IT Operations Analyst to join our global support team, working on-site at our Manhattan office four days a week.\nThe person in this role will be the first point of contact for employees needing IT support: triaging tickets, resolving common issues, and building toward independent technical troubleshooting.\nRESPONSIBILITIES:\nFront-Line Support & Ticket Triage (L1 core)\nServe as the first point of contact for support requests via ticketing system, email, and chat.\nCategorize and prioritize tickets by urgency and impact, and route them to the right team.\nCommunicate clearly with users to gather details, set expectations, and keep them informed.\nResolve common Level 1 issues - password resets, access requests, basic troubleshooting.\n Technical Support & Systems\nConfigure and deploy Windows endpoints and peripherals.\nProvide on-site and remote troubleshooting for applications, hardware, and account issues.\nSupport office systems: conference room AV, printers, and room-booking hardware.\nDiagnose and resolve complex, escalated hardware, software, and system issues.\nAdminister Active Directory and use PowerShell for account/permissions management.\nApply patches and updates via our patch management platform; work with endpoint management tools (e.g., SCCM/Intune).\n Security, Compliance & Documentation\nSupport change control and annual audit processes, producing evidence that actions align with policy.\nMaintain and review internal documentation and knowledge base articles.\n Onboarding, Assets & Team Contributions\nManage on-boarding/off-boarding: account creation and disabling, hardware deployment and recovery, coordinated with HR and Facilities.\nMaintain inventory and asset management for hardware and software, including procurement of helpdesk supplies.\nParticipate in on-call rotation for after-hours/weekend support and contribute to enterprise-wide IT projects.\nSKILLS & QUALIFICATIONS REQUIRED:\nThe ideal candidate must have minimum 3 years of relevant experience.\nThe ideal candidate must have minimum 2 years' experience in desktop support or system administration, ideally supporting 100+ users.\nThe ideal candidate must have hands on experience with Windows/macOS environments, Active Directory, and PowerShell scripting.\nThe ideal candidate must have working knowledge of endpoint management/client automation tools (e.g., SCCM) and ITSM platforms.\nThe ideal candidate must be a team player with eagerness to learn and grow.\nThe ideal candidate must have clear, professional verbal and written communication; must be comfortable dealing with non-technical users.\nThe ideal candidate must have strong organizational habits - able to manage multiple requests without losing track of details.\nMust have proven ability to independently diagnose and resolve advanced technical issues and collaborate with cross-functional IT teams.\nSKILLS & QUALIFICATIONS PREFERRED:\nFamiliarity with macOS environment.\nLOCATION\nThis hybrid position is based out of the Milliman office in Manhattan, NYC. The person in this role will be required to work out of NYC office 4 days a week.\nROLE CLASSIFICATION\nThis is a full-time, non-exempt role with eligibility for overtime after 40 hours of work per week.\nCOMPENSATION:\nThe overall range for this role is $63,135 ($32.38/hour) - $97,865 ($50.19/hour). A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.\nBENEFITS:\nWe offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:\nMedical, Dental and Vision - Coverage for employees, dependents, and domestic partners. \nEmployee Assistance Program (EAP) - Confidential support for personal and work-related challenges. \n401(k) Plan - Includes a company matching program and profit-sharing contributions. \nDiscretionary Bonus Program - Recognizing employee contributions. \nFlexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses. \nPaid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. \nHolidays - A minimum of 10 paid holidays per year. \nFamily Building Benefits - Includes adoption and fertility assistance. \nPaid Parental Leave - 11 weeks of paid leave for employees who meet eligibility criteria. \nLife Insurance & AD&D - 100% of premiums covered by Milliman. \nShort-Term and Long-Term Disability - Fully paid by Milliman. \nABOUT MILLIMAN:\nIndependent for over 77 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.\nThrough a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.\nEQUAL OPPORTUNITY:\nAll qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.\n#LI-HYBRID | #LI-HM1","description_format":"text","description_chars":5786,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-26T15:28:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 18 · green card filings: 5","filings_12m":18,"filings_prev_12m":30,"green_card_filings_12m":5,"median_offered_wage_usd":120761,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.139,"p_room":0.35,"age_days":51,"expected_fill_days":5,"reasons":["conf:1","stale_co","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/milliman-it-operations-analyst","json_url":"https://alion.io/job/milliman-it-operations-analyst.json","meta":{"generated_at":"2026-10-30T23:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764138},"rest":"https://alion.io/mcp/rest/get_company?id=1764138"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmilliman-it-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmilliman-it-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmilliman-it-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/milliman-it-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmilliman-it-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3278045}},{"tool":"search_jobs","arguments":{"company":"milliman.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3278045},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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