{"id":2497463,"url":"https://alion.io/job/milliman-it-operations-specialist-i","title":"IT Operations Specialist I","company":{"id":1764138,"name":"Milliman","domain":"milliman.com","url":"https://alion.io/company/milliman","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Gurgaon, India","Delhi, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T23:42:07Z","employer_posted_date":null,"last_verified_at":"2026-10-13T23:42:07Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"POSITION SUMMARY:\nMilliman, Practice Support Services (PSS) is looking to hire an IT Operations Specialist. The person in this role will provide IT support to the APAC and EMEA regions. The candidate will work remotely in India.\nRESPONSIBILITIES:\nPerform System configuration and deployment for all Windows and MacOS endpoints and peripherals.\nProvide end user support to both on-site and remote employees, including application and hardware troubleshooting, account issues, and process education.\nDiagnose system hardware, software, and operator problems\nAssist staff with the installation, configuration, repair, and ongoing usability of computers, telephones, peripheral equipment and software within established standards and guidelines.\nProvide advanced troubleshooting on complicated IT issues.\nPerform troubleshooting and investigation of technical issues.\nWork support tickets from IT Support Team and monitor work queue.\nEnsure all network operations are continually in compliance with regulatory standards.\nConfigures and manages servers, storage systems, and networking equipment.\nImplements data backup strategies (on-prem, datacenter, cloud).\nParticipate in change control process to align with our auditing workflow and take part in annual audits to produce evidence and attest actions were taken in accordance with our policies.\nPerform regular employee security education campaigns, including training and phishing/malware simulations.\nManage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.\nMaintain and update inventory and asset management of computer hardware/software.\nUtilize patch management systems to administer application and operating system updates for all supported systems.\nRun audit reports against server environment for audit compliance.\nReview documentation regularly, create and update when necessary.\nParticipate in on-call schedule to assist with after-hours and weekend support.\nParticipate in enterprise-wide IT projects and initiatives\nReview documentation regularly, create and update when necessary.\nSKILLS & QUALIFICATIONS REQUIRED:\nThe ideal candidate must have minimum 5 years of experience working in a Desktop Support (or system administration) role with over one-hundred users.\nThe ideal candidate must have previous experience supporting a Microsoft Windows/MacOS desktop environment.\nThe ideal candidate must have proficiency with services like Active Directory, Power Shell Scripting, specific to account/permissions administration.\nThe ideal candidate must have working knowledge of any endpoint management tool client automation software including SCCM and ITSM tool, and other system management technologies.\nThe ideal candidate must have previous experience with Windows Active Directory and Domain environments.\nMust have excellent interpersonal skills, ability to work both independently and in collaboration with others, and proven success with working and collaborating across all areas and levels of the company.\nMust be process oriented, with demonstrated passion and previous success working in technical customer support.\nMust have the ability to effectively collaborate and communicate with other IT groups and SME's to report issues, provide testing feedback and ground level support issues (both hardware and software).\nMust have strong organizational skills, with the ability to prioritize and multi-task effectively.\nMust have demonstrated ability to work independently as well as within teams.\nMust possess outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.\nMust have demonstrated ability to be a team player and a willingness to lend a hand with any project.\nMust have the ability to identify and resolve problems in a timely manner skillfully gather, analyze and document information.","description_format":"text","description_chars":3933,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-14T05:09:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/milliman-it-operations-specialist-i","json_url":"https://alion.io/job/milliman-it-operations-specialist-i.json","meta":{"generated_at":"2026-10-15T03:41:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764138},"rest":"https://alion.io/mcp/rest/get_company?id=1764138"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmilliman-it-operations-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmilliman-it-operations-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmilliman-it-operations-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/milliman-it-operations-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmilliman-it-operations-specialist-i"}]}