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Support Specialist with Emphasis on Engineering Analysis (EA)

Milsoft Utility Solutions • Science & Engineering • Software • On-call duty • Bachelor's Degree • Lua • 1 month ago
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Location
In office
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 15, 2026.

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Milsoft Utility Solutions

Milsoft makes engineering, operations & customer service utility solutions for consultants, vendors, utilities to operate electrical distribution systems.
milsoft.com • Smart Grid • Est. 1989
Tech stack of Milsoft Utility Solutions

SUPPORT SPECIALIST (With Emphasis on Engineering Analysis)

Department: Support

Reports to: EA Lead/VP of Support and Training

Division: Remote

Classification: Salary/Exempt/Full-time

JOB SUMMARY

An EA Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. Phone, email, and remote connection software are utilized to resolve customer

issues and achieve customer satisfaction. The position will require some travel and after-hours on-call

support time.

ESSENTIAL FUNCTIONS

  • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all EA products and services function properly
  • Advises customers on system settings and configurations that favorably impact software performance and user experience
  • Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team
  • Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles
  • Document all customer interactions in a support ticketing system
  • Adapt to new technologies and changes in software functionality through continuous product release cycles
  • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility
  • Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job

QUALIFICATIONS

  • Bachelor’s degree in Electrical Engineering or equivalent work experience
  • Prior experience in the electric utility field is preferred
  • Knowledge of Microsoft server/client operating systems, network architecture, and components
  • Experience with Lua scripting is a plus
  • Must be able to effectively communicate with customers, both verbally and in writing
  • Able to adapt and learn new technologies and retain knowledge for future applications
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