{"id":1433569,"url":"https://alion.io/job/milsoft-utility-solutions-support-specialist-with-emphasis-on-engineering-analysis-ea","title":"Support Specialist with Emphasis on Engineering Analysis (EA)","company":{"id":1867972,"name":"Milsoft Utility Solutions","domain":"milsoft.com","url":"https://alion.io/company/milsoft-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Lua","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-21T18:50:19Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"SUPPORT SPECIALIST (With Emphasis on Engineering Analysis)\nDepartment: Support\nReports to: EA Lead/VP of Support and Training\nDivision: Remote\nClassification: Salary/Exempt/Full-time\nJOB SUMMARY\nAn EA Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. Phone, email, and remote connection software are utilized to resolve customer\nissues and achieve customer satisfaction. The position will require some travel and after-hours on-call\nsupport time.\nESSENTIAL FUNCTIONS\nDirectly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all EA products and services function properly\nAdvises customers on system settings and configurations that favorably impact software performance and user experience\nMust be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team\nTranslate complex operational and system processes into clear instructions and/or explanations as knowledge articles\nDocument all customer interactions in a support ticketing system\nAdapt to new technologies and changes in software functionality through continuous product release cycles\nUpholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility\nAny other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job\nQUALIFICATIONS\nBachelor’s degree in Electrical Engineering or equivalent work experience\nPrior experience in the electric utility field is preferred\nKnowledge of Microsoft server/client operating systems, network architecture, and components\nExperience with Lua scripting is a plus\nMust be able to effectively communicate with customers, both verbally and in writing\nAble to adapt and learn new technologies and retain knowledge for future applications","description_format":"text","description_chars":2064,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Software","Industrial Engineering"],"lifecycle":[{"event":"open","at":"2026-09-29T02:13:57Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.531,"p_room":0.45,"age_days":36,"expected_fill_days":23,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/milsoft-utility-solutions-support-specialist-with-emphasis-on-engineering-analysis-ea","json_url":"https://alion.io/job/milsoft-utility-solutions-support-specialist-with-emphasis-on-engineering-analysis-ea.json","meta":{"generated_at":"2026-10-21T22:00:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867972},"rest":"https://alion.io/mcp/rest/get_company?id=1867972"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmilsoft-utility-solutions-support-specialist-with-emphasis-on-engineering-analysis-ea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmilsoft-utility-solutions-support-specialist-with-emphasis-on-engineering-analysis-ea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmilsoft-utility-solutions-support-specialist-with-emphasis-on-engineering-analysis-ea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/milsoft-utility-solutions-support-specialist-with-emphasis-on-engineering-analysis-ea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmilsoft-utility-solutions-support-specialist-with-emphasis-on-engineering-analysis-ea"}]}