{"id":1139294,"url":"https://alion.io/job/milton-user-experience-content-specialist-12-month-contract","title":"User Experience Content Specialist (12 Month Contract)","company":{"id":1051584,"name":"Milton","domain":"milton.ca","url":"https://alion.io/company/milton-ca","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79576,"max":99471,"currency":"USD","period":"year","gross":null,"usd_annual":99471},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Drupal","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-24T06:09:58Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job Type:\nContractDepartment:\nActive Directory Required, Communications & Customer ExperienceSalary:\n$79,576.00 - $99,471.00Close Date (closes at 12:00 am on date noted below):\nOctober 7, 2026Hours per Week:\n35Openings:\n1Position Summary\nAbout MiltonJoin one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.\nOur vision is to foster a safe, diverse, and welcoming environment-one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.\nWhat We Offer?\nThis position is eligible for the following:\nAnnual Salary Range: $79,576 - $99,471\nPayment in Lieu of Benefits (for contracts over 12 months)\nEmployee Assistance Program\nEligibility to participate in the OMERS pension plan\nPaid time off, including vacation, incidental and volunteer days (for contracts over 6 months)\nEmployee perks/discounts: Discount on Active Living Pass and Perkopolis\nFlexible work arrangements, including hybrid work options and participation in the\nTown’s compressed work-week program (for eligible positions)\nFor further details of what we offer, please visit Why Milton\nPosition Summary\nThe User Experience Content Specialist plays a critical role in advancing the Town’s digital transformation strategy by developing and optimizing content for digital tools, services, and platforms. Reporting to the Manager, Customer Experience and Branding, the User Experience Content Specialist collaborates closely with the Communications and Customer Experience team, IT, internal divisions, and vendors to produce plain language, accessible, and user-centered content for applications, online portals, forms, and other digital experiences.\nThis position requires a strong grasp of digital communications, content strategy, plain language principles, and web accessibility. The Specialist ensures that online tools and content support seamless, intuitive, and effective interactions between the Town and its residents, businesses, and stakeholders.\nMajor Job Responsibilities\nKey Responsibilities Include:\nDigital Content Strategy and Development\nDevelops, writes, edits, and optimizes digital content for websites, forms, applications, portals, and customer-facing digital services\n\nTranslates complex business and technical information into clear, accessible, and user-friendly content.\n\nApplies plain language, accessibility, and content design best practices to ensure an inclusive user experience\n\nConducts content reviews and audits to identify opportunities for improvement and support continuous enhancement of digital services\n\nCollaboration & Stakeholder Engagement\nPartners with business units, technical teams, and vendors to gather requirements and develop effective customer-facing content\n\nWorks closely with designers, developers, and project teams to ensure content is integrated seamlessly into digital products and services\n\nProvides content expertise and guidance to support digital modernization initiatives, service enhancements, and new platform implementations\n\nFosters strong relationships with stakeholders to ensure content aligns with operational processes and customer needs\n\nUser Experience Optimization\nApplies UX writing and user-centered design principles to create content that helps users complete tasks efficiently and confidently\n\nCollaborates on customer journey mapping, content flows, and digital experiences that improve service delivery\n\nLeverages user testing, analytics, search data, and customer feedback to evaluate content effectivenesswq and identify opportunities for optimization\n\nSupports the development of intuitive digital experiences that reduce customer effort and improve satisfaction\n\nContent Standards, Governance & Brand Stewardship\nEnsures all digital content aligns with the Town's brand standards, voice, accessibility requirements, and digital service guidelines\n\nSupports the development and maintenance of content standards, governance frameworks, and writing guidelines\n\nPromotes consistency and quality across digital channels through established best practices and content management processes\n\nContributes to internal knowledge sharing, documentation, training materials, and continuous improvement initiatives\n\nEducation & Experience\nMinimum Qualifications\nPost-secondary degree in Communications, Digital Communications, Public Relations, Marketing, Information Design, Journalism, UX Design/UX, Digital Media, Professional Writing, or related field\n\nMinimum three (3) years of experience in digital content development, communications, or UX writing\n\nExperience working in multidisciplinary project teams with IT, designers, and subject matter experts to deliver digital tools or services\n\nDemonstrated experience writing for web, forms, applications, or self-service portals with a focus on accessibility and user needs\n\nExcellent writing, editing, and plain language communication skills\n\nStrong understanding of digital content best practices and user-centered design principles\n\nComfortable working with web content management systems (e.g., WordPress, Drupal) and digital service tools\n\nBasic knowledge of HTML or form-building platforms is an asset\n\nAbility to manage multiple priorities and deliver high-quality content under tight timelines.\n\nStrong interpersonal and consultation skills, with the ability to collaborate and influence across teams\n\nAbility to manage competing priorities in a fast-paced environment\n\nUnderstanding of accessibility (AODA) and public sector requirements\n\nPreferred Qualifications\nPost-graduate certificate or training in UX Writing, Content Design, Plain Language, or Web Accessibility is considered an asset\n\nExperience working in a public sector organization and/or a municipal setting\n\nTraining or certification in AODA compliance, WCAG, Plain Language, or UX Content Strategy is an asset\n\nNote to Applicants\nThis posting is for an existing job vacancy.\nThe Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.\nWe thank all who apply, however only those selected to move forward in the process will be contacted.\nAccommodations\nShould you be selected to participate in the recruitment process, please inform Human Resources ofany accommodations you may require. We will work with you to ensure your full participation in the process.\nHow to Apply\nInterested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on October 6, 2026.\nIf you are currently employed with the Town ofMilton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.\nIn accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.","description_format":"text","description_chars":7401,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport"],"lifecycle":[{"event":"open","at":"2026-09-23T09:55:16Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.786,"p_room":0.9,"age_days":13,"expected_fill_days":35,"reasons":["conf:2","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":99471,"is_top_pay":false},"html_url":"https://alion.io/job/milton-user-experience-content-specialist-12-month-contract","json_url":"https://alion.io/job/milton-user-experience-content-specialist-12-month-contract.json","meta":{"generated_at":"2026-09-25T04:07:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4483,"day_limit":5000,"remaining_today":517,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}