{"id":3378750,"url":"https://alion.io/job/milwaukee-tool-cx-agent-i","title":"CX Agent I","company":{"id":4070,"name":"Milwaukee Tool","domain":"milwaukeetool.com","url":"https://alion.io/company/milwaukee-tool","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":68,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Byhalia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-07T06:11:55Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"CX Agent IJob Description:\nCustomer success is critical to the long-term success of our organization. The CX Agent 1 role serves as a foundational position within Customer Experience, responsible for delivering reliable, high-quality service while building the knowledge and skills needed to support customer needs. CX Agent 1s focus on accurately resolving basic to moderately complex inquiries, following established processes, and contributing to positive customer experiences through professionalism and consistency.\nRoles/Responsibilities\nProfessionally handle basic to moderately complex customer inquiries via phone and email. \nMeet assigned daily productivity and quality expectations while maintaining a customer-focused mindset. \nBuild and apply working knowledge of core customer service processes. \nUse effective listening and questioning skills to understand customer needs and accurately document interactions. \nProcess standard customer service activities, including call logging and case documentation, in accordance with guidelines. \nFollow established procedures to resolve issues or route interactions appropriately. \nPartner with peers, Team Leads, and support teams to achieve timely resolution. \nApply basic de-escalation techniques and seek guidance when handling elevated customer concerns. \nEscalate complex, non-warrantable, or high-risk interactions in accordance with established guidelines. \nDemonstrate reliability, professionalism, and a continuous learning mindset. \nEducation and Experience Requirements\nEducation equivalent to four years of high school. \n2+ years of customer service or support experience. \nBasic understanding of service operations and workflows. \nEffective analytical, interpersonal, organizational, and time management skills. \nDemonstrated effective communication, active listening, and professionalism. \nDemonstrated strength in both written and verbal communication \nProficiency in Microsoft Office products, including Word, Excel, and PowerPoint. \nMilwaukee Tool is an equal opportunity employer.","description_format":"text","description_chars":2054,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Tools & DIY Supplies"],"lifecycle":[{"event":"open","at":"2026-10-28T03:53:41Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["conf:23","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/milwaukee-tool-cx-agent-i","json_url":"https://alion.io/job/milwaukee-tool-cx-agent-i.json","meta":{"generated_at":"2026-11-08T08:45:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18993,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4070},"rest":"https://alion.io/mcp/rest/get_company?id=4070"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmilwaukee-tool-cx-agent-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmilwaukee-tool-cx-agent-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmilwaukee-tool-cx-agent-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/milwaukee-tool-cx-agent-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmilwaukee-tool-cx-agent-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3378750}},{"tool":"search_jobs","arguments":{"company":"milwaukeetool.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3378750},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}