{"id":2567194,"url":"https://alion.io/job/milwaukee-tool-repair-technician-4","title":"Repair Technician","company":{"id":4070,"name":"Milwaukee Tool","domain":"milwaukeetool.com","url":"https://alion.io/company/milwaukee-tool","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":69,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T22:11:28Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-04T20:10:00Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Job Description:\nWe are seeking highly motivated and experienced Repair Technicians at our Factory Service Centers to join our dynamic team! Under the direction of the Factory Service Center Branch Manager, the Repair Technicians will be responsible for diagnosing and performing quality repair and servicing the Milwaukee Tool product line in accordance with prescribed procedures to ensure proper functioning, safety and reliability, deliver a high level of customer support and satisfaction, and drive operational efficiency in the Factory Service Center. The ideal candidate will possess technical expertise and a customer-centric approach.\nDuties and Responsibilities\nCulture Alignment:\nDemonstrateMilwaukee Culture expectations to maximize organizational capacity and contribute to a collaborative, high-performing team.\n\nAlign with the Factory Service Center Branch Manager’s efforts to train, coach & mentor for continuous improvement in his/her performance.\n\nDrive cross-functional engagement with key business partners to achieve strategic objectives and exceed metrics.\n\nOperational Excellence:\nPerform disassembly of units, diagnosis of operating difficulty, location, and replacement of worn or defective parts within expected times and troubleshoot by work instructions.\n\nAssist in answering alarm calls and take necessary action to secure company property and goods.\n\nExecute prescribed maintenance, calibration, certification, and inspections using parts sheets, specifications, and drawings made.\n\nApply problem-solving skills to address issues and provide timely solutions.\n\nSet up and perform electrical and mechanical tests to ensure that the product's repair and/or work performed conforms to prescribed quality standards and is safe for customers.\n\nKeep records of parts used and provide data for billing and/or warranty information.\n\nTrackspare parts inventory and order replacements as needed to ensure they are readily available for repairs.\n\nCustomer Service Excellence:\nAssist in creating ideas to improve end user experience and loyalty.\n\nPosition self as anknowledgeableand resource for the Field Sales, Marketing, and Service organizations in supporting and implementing new product development processes, programs, and operations.\n\nDrive resolution for customer and Milwaukee Field Sales escalations for repairs, warranty guidelines, and program support.\n\nAct as a liaison between Service branches and our end users.\n\nRespond to customer inquiries and requests and assist in performing counter procedures in a timely and professional manner via phone, email, chat, or in-person interactions.\n\nEngage with end users to understand product service needs, provide updates on repair progress, answer questions, and address concerns.\n\nOffer instruction and supportto end users on proper equipment usage and basic troubleshooting procedures.\n\nMaintain proficiency on the current line of products through training to drive productivity and high-level quality of repair while engaging in training on new products to expand capabilities and enhance technical skills.\n\nFill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges by prescribed procedures.\n\nEnsure accurate and timely order fulfillment and maintain end user records and databases with up-to-date information, including notes for future reference and analysis.\n\nQuality, Safety & Continuous Improvement\nReport operational irregularities and defective materials for quality control.\n\nRecommendareas for improvement andassist inprocess enhancements.\n\nSupport initiatives to improve operational efficiency and effectiveness.\n\nHelpimplementation and practice and execute 6S\n\nMaintain and update required resources, fixtures, and equipment within the branch to ensure locations follow Milwaukee Service quality and standards.\n\nEducation and Experience Requirements\nRequires an education equivalent to a high school diploma or GED.\n\n1-2 years of previous experience in electrical and/or mechanical repair is preferred.\n\n1-3 years of experience in a customer service position is preferred.\n\nProficiency in using various hand and power tools, diagnostic equipment, and software.\n\nAbility toliftupto 50 lbs.\n\nAbility to maneuver heavy material weighing up to 300 lbs.\n\nMust possess practical business communication skills and the ability to understand the local branch market.\n\nStrong analytical andproblem-solvingabilities are crucial for diagnosing and repairing equipment issues.\n\nExcellent interpersonal, communication, and customer service skills for dealing with end users and customers.\n\nAdherence to safety protocols and guidelines is paramount to ensure personal safety and the safety of others.\n\nAcquire and maintain industry or product-specific certifications or licenses that may be required.\n\nProficiency in English, written and verbal.\n\nBilingual (English/Spanish) a plus.\n\nMust be proficient in computer skills and Microsoft Office applications.\n\nAbility to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.)\n\nThis position offers an hourly pay range of $25.50 - $30.50in addition to comprehensive benefits including health insurance, paid time off, and retirement options.\nMilwaukee Tool is an equal opportunity employer.","description_format":"text","description_chars":5331,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Tools & DIY Supplies"],"lifecycle":[{"event":"open","at":"2026-10-14T22:11:28Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.584,"p_room":0.75,"age_days":20,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/milwaukee-tool-repair-technician-4","json_url":"https://alion.io/job/milwaukee-tool-repair-technician-4.json","meta":{"generated_at":"2026-11-04T23:20:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4070},"rest":"https://alion.io/mcp/rest/get_company?id=4070"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmilwaukee-tool-repair-technician-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmilwaukee-tool-repair-technician-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmilwaukee-tool-repair-technician-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/milwaukee-tool-repair-technician-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmilwaukee-tool-repair-technician-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2567194}},{"tool":"search_jobs","arguments":{"company":"milwaukeetool.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2567194},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}