{"id":1940032,"url":"https://alion.io/job/milwaukee-tool-service-representative-bilingual","title":"Service Representative (Bilingual)","company":{"id":4070,"name":"Milwaukee Tool","domain":"milwaukeetool.com","url":"https://alion.io/company/milwaukee-tool","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":54,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T03:03:16Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Service RepresentativeJob Description:\nWe are seeking highly motivated and experienced service representatives at our Factory Service Centers to join our dynamic team! Under the direction of the Factory Service Center Branch Manager, the Service Representative will be responsible for delivering a high level of customer support and satisfaction and driving operational efficiency and quality in a safe work environment in accordance with prescribed procedures to ensure proper functioning, safety and reliability in support of the Milwaukee Tool product line in the Factory Service Center. The ideal candidate will seek to gain technical expertise and possess a customer-centric approach as part of a high performing team.\nDuties and Responsibilities\nCulture Alignment:\nExemplify Milwaukee Culture expectations to maximize organizational capacity and contribute to a collaborative, high-performing team. \nAlign with the Factory Service Center Branch Manager’s efforts to train, coach & mentor for continuous improvement in his/her performance. \nDrive cross-functional engagement with key business partners to achieve strategic objectives and exceed metrics. \nOperational Excellence:\nApply problem-solving skills to address issues and provide timely solutions. \nTrack spare parts inventory and order replacements as needed to ensure they are readily available for repairs. \nAssist in answering alarm calls indicating service center security breaches and take necessary action to secure company property and goods. \nCustomer Service Excellence:\nProvide training or guidance to end users on proper equipment usage and basic troubleshooting procedures. \nMaintain knowledge and understanding of the current product line to drive productivity and quality of repair while engaging in training on new products to expand capabilities and enhance technical skills. \nFill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges by prescribed procedures. \nPosition self as an expert and resource for the Field Sales, Marketing, and Service organizations in supporting and implementing new product development processes, programs, and operations. \nDrive resolution for escalated repair requests, warranty guidelines, and program support from users and the Milwaukee Field Sales team. \nAct as a liaison between Service branches and our end users. \nRespond to user inquiries and requests while assisting with performing counter procedures in a timely and professional manner via phone, email, chat, or in-person interactions. \nEngage with end users to understand product service needs, provide updates on repair progress, answer questions, and address concerns. \nEnsure accurate and timely order fulfillment and maintain end user records and databases, including notes for future reference and analysis. \nQuality, Safety & Continuous Improvement\nReport operational irregularities and defective materials for quality control. \nRecommend areas for improvement and assist in process enhancements. \nHelp implementation and practice and execute 6S \nMaintain and update required resources, fixtures, and equipment within the branch to ensure locations follow Milwaukee Service quality and standards. \nEducation and Experience Requirements\nRequires an education equivalent to a high school diploma or GED. \n1-3 years of experience in a customer service position is preferred. \nPreferred proficiency in using various hand and power tools, diagnostic equipment, and software. \nAbility to lift up to 50 lbs. \nAbility to maneuver heavy material weighing up to 300 lbs. \nMust possess practical business communication skills and the ability to understand the local branch market. \nStrong analytical and problem-solving abilities are crucial for diagnosing and repairing equipment issues. \nExcellent interpersonal, communication, and customer service skills for dealing with end users and customers. \nAdherence to safety protocols and guidelines is paramount to ensure personal safety and the safety of others. \nAcquire and maintain industry or product-specific certifications or licenses that may be required. \nProficiency in English, written and verbal. \nBilingual (English/Spanish) a plus. \nMust be proficient in computer skills and Microsoft Office applications. \nAbility to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.) \nMilwaukee Tool is an equal opportunity 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