{"id":3985805,"url":"https://alion.io/job/mindbody-associate-technical-account-manager","title":"Associate Technical Account Manager","company":{"id":33735,"name":"Mindbody","domain":"mindbodyonline.com","url":"https://alion.io/company/mindbodyonline","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T19:30:38Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T08:11:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.\nMindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.\nThe Account and Implementation Management Team provides a wide range of services to Mindbody customers who wish to engage with a single-point-of-contact for their account and technical management needs. The team also provides support for multiple types of one-time project engagements from onboarding to mass data changes within the software.\nJOB SUMMARY:\nAs an Associate Technical Account Manager (ATAM), your primary responsibility is to support our Technical Account Managers (TAMs) in North America to ensure the success of our customers. You will work closely with our TAM team to facilitate the implementation and configuration of MINDBODY software for TAM customers. You will also manage a small book of business of your own, serving as the main point of contact for those accounts. Additionally, you will assist in identifying opportunities for improvement and ensuring that customers receive exceptional service and value.\nMINIMUM QUALIFICATIONS AND REQUIREMENTS:\nOne (1) year of experience in a high-level, customer technical support or service role. SaaS company experience preferred.; two (2) years is preferred.\nProject management or coordination experience preferred.\nAbility to manage high-volume, repetitive tasks with consistent accuracy and attention to detail.\nAbility to quickly grasp industry, company, product, and technical knowledge.\nExcellent time management and organizational skills, ability to prioritize and use time effectively and efficiently across a broad range of activities and projects at any given time; ability to meet internal and external deadlines.\nExcellent verbal and written communication skills, with the ability to communicate in a clear, concise, and understandable manner, additionally when providing technical concepts to a non-technical audience.\nProblem-solving skills, with the ability to handle complex issues with professionalism.\nAbility to use strong problem-solving skills, quick-thinking, expectation setting, and use of independent judgement when making decisions that have an impact on customers and Mindbody.\nAbility to collaborate cross-functionally with all levels of internal in a tactful and professional manner and recognizes the importance of building professional and positive working relationships.\nDemonstrated ability to provide support to team in advanced and complex situations, facilitating change management as needed.\nCollaborative mindset, with the ability to work effectively with internal teams and a willingness to provide input for process improvement and advocate for customer’s needs.\nFamiliarity with Basic SQL, Microsoft Office Suite, and Application Programming Interface (API) is a bonus.\nPRINCIPAL DUTIES AND RESPONSIBILITIES:\nParticipate in comprehensive training, including Mindbody software training and shadowing the Technical Account Management Team.\nBuild and maintain a strong foundation of technical knowledge around Mindbody products, partners, and services.\nAbility to complete recurring tasks efficiently while maintaining a high standard of quality.\nBalance TAM support tasks with managing a small book of business, prioritizing work so both your own accounts and the wider team’s needs are met.\nJOB DESCRIPTION\nExecute tasks and assignments as directed by Senior Technical Account Managers and Technical Account Managers.\nProvide Technical Account Management consultations to assist customers through the TAM sales and evaluation process.\nManage a designated portfolio of customers as assigned.\nLeverage in-depth product knowledge to aid team members in effectively utilizing product features and additional services, ensuring alignment with client needs and enhancing their knowledge of our product and services.\nCoordinate resolution of basic and complex customer inquiries related to specialty areas of the service or products by gathering information to identify and assess the nature of the problem; escalate issues to a higher-level of technical account support, as needed.\nRecognize gaps in workflow, site setup, and product utilization, developing solutions to align with business objectives and promoting best practices within the team.\nAccurately track time spent on customer engagements, support interactions, account progress and milestones consistent with current and future department procedures and KPIs; responsible for individual metrics and department goals set by Mindbody leadership.\nAct with a sense of urgency and professionalism while meeting internal and external deadlines; follow through on all assigned action items.\nCollaborate internally as needed to develop and share best-practices and knowledge that will better support customers.\nAdvocate and communicate opportunities for development to management with a solution-orientated mindset when issues or process changes are needed to support a better customer experience.\nFacilitate the implementation, onboarding, conversion, and maintenance of Managed Services accounts/organizations.\nAll other duties as assigned.\nHave we piqued your curiosity?\nSound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.\nThe Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.\nBy entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).\nNote: This description outlines key responsibilities but isn’t intended to cover every task or duty. 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