{"id":2535269,"url":"https://alion.io/job/mindbox-intelligent-automation-support-engineer","title":"Intelligent Automation Support Engineer","company":{"id":53456,"name":"Mindbox","domain":"mindboxgroup.com","url":"https://alion.io/company/mindbox","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"A","score":88,"open_postings":74,"ghost_share":0,"stale_share":0.473,"repost_share":0.027,"time_to_fill_p50_days":53,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":44000,"period":"year","method":"role_seniority_country_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"UiPath","optional":false}],"status":"live","first_seen_at":"2026-10-14T12:08:01Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T21:10:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Mindboxwe connect top IT talents with technology projects for leading enterprises across Europe.\nWe are looking for an Intelligent Automation Support Engineer to join our Intelligent Automation & AI division, providing maintenance, support, and development services for automation processes operating in client production environments.\nThe main focus of this role is to ensure stability, continuity, and high quality of existing automation solutions, including RPA workflows and intelligent process automation platforms.\nSounds like your kind of challenge?\nResponsibilities\nRemote work setup \nCollaborative team culture - work alongside experienced professionals eager to share knowledge \nContinuous development - access to training platforms and growth opportunities \nComprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more \nHigh quality equipment - laptop and essential software provided \nRequirements\nMonitor automation processes, robots, and orchestration platforms.\nHandle service requests and incidents in accordance with agreed SLA parameters.\nAnalyse, diagnose, and resolve production incidents and performance issues.\nConduct Root Cause Analysis and implement preventive measures.\nCoordinate incident resolution with project, development, and IT teams.\nOversee the availability and stability of key business automation systems.\nImplement enhancements and fixes to existing automations.\nOptimise processes for performance, reliability, and quality.\nSupport testing, deployment, and migration of automation solutions across environments.\nParticipate in handover activities from implementation to maintenance phase.\nPrepare technical documentation and provide progress updates as part of service delivery.\nNote:Detailed project information will be shared during the recruitment process.\nBenefits\n2-5 years of experience in RPA, Application Support, Production Support, or Intelligent Automation.\nMinimum 2 years of hands-on experience with the UiPath platform.\nStrong knowledge of UiPath Orchestrator.\nProven experience maintaining business processes and production applications.\nPractical experience in incident handling and production issue analysis.\nAbility to analyse logs and troubleshoot technical issues independently.\nComfortable working with technical documentation.\nGood command of English (spoken and written) for project communication and client interactions.\nNice to have:\nFlexibility to provide support during agreed afternoon hours or rotational service windows.\nAvailability for on-call or scheduled service support based on client time zones.\nExperience working with international clients across multiple time zones.\nJoining this project you’llbecome part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’llback you up every step of the way, accelerate your development, and ensure your skills make a difference.","description_format":"text","description_chars":2960,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-14T14:04:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-10-15T00:15:53Z"},"pay":null,"html_url":"https://alion.io/job/mindbox-intelligent-automation-support-engineer","json_url":"https://alion.io/job/mindbox-intelligent-automation-support-engineer.json","meta":{"generated_at":"2026-10-15T00:15:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53456},"rest":"https://alion.io/mcp/rest/get_company?id=53456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmindbox-intelligent-automation-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmindbox-intelligent-automation-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmindbox-intelligent-automation-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mindbox-intelligent-automation-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmindbox-intelligent-automation-support-engineer"}]}