{"id":2631864,"url":"https://alion.io/job/mindbox-learning-service-delivery-coordinator","title":"Learning Service Delivery Coordinator","company":{"id":53456,"name":"Mindbox","domain":"mindboxgroup.com","url":"https://alion.io/company/mindbox","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"A","score":87,"open_postings":71,"ghost_share":0,"stale_share":0.507,"repost_share":0.028,"time_to_fill_p50_days":53,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":36000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"Monday.com","optional":true}],"status":"live","first_seen_at":"2026-10-15T14:09:44Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T00:29:03Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Mindboxwe connect top IT talents with technology projects for leading enterprises across Europe.\nYou will ensure the end-to-end delivery of certification and accreditation programmes - covering demand intake, triage, fulfilment coordination, communication, reporting, and continuous improvement. The role requires strong coordination skills to manage delivery across multiple vendors and internal partners, while maintaining predictable service performance and a consistent learner experience.\nThis is an excellent opportunity for a detail-oriented and collaborative professional who enjoys working at the intersection of learning, technology, and operational delivery.\nSounds like your kind of challenge?\nResponsibilities\nFlexible cooperation model \nHybrid work setup - remote days available depending on the client’s arrangements -6 days a month from the office in Kraków\nCollaborative team culture - work alongside experienced professionals eager to share knowledge \nContinuous development - access to training platforms and growth opportunities \nComprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more \nHigh quality equipment - laptop and essential software provided \nRequirements\n1) Learning Service Delivery & Vendor Coordination\nManage day-to-day operations of the learning service, ensuring requests are logged, reviewed, and fulfilled within agreed timelines and quality standards.\nCoordinate activities between vendors and internal stakeholders to align priorities and maintain clear ownership through the service lifecycle.\nManage the service backlog and delivery pipeline, tracking volumes, status, and bottlenecks while supporting capacity planning and prioritisation.\nOwn colleague communications throughout the process - providing clear updates and consistent messaging to ensure a positive user experience.\nTrack and mitigate operational risks and issues, escalating and driving resolutions to ensure service continuity.\n2) Demand Management & Stakeholder Engagement\nPartner with cybersecurity teams to capture training and certification needs aligned to role requirements and strategic priorities.\nCoordinate with internal stakeholders such as learning platform owners, SMEs, and programme leads to validate requirements and remove delivery blockers.\nSupport service planning, including demand forecasting, learning schedules, and communication cycles.\n3) Service Performance & Continuous Improvement\nCollect and maintain accurate service data to enable robust operational oversight.\nProduce MI and reporting (weekly / monthly) covering volumes, cycle times, completion rates, and exceptions.\nIdentify and implement process improvements, including standardised templates, clear handoffs, and automation to enhance service efficiency and accuracy.\nContribute to skills mapping and learning content maintenance across collaboration platforms (SharePoint, Degreed, Workplace).\nNote:Detailed project information will be shared during the recruitment process.\nBenefits\nEssential Knowledge & Experience\nExperience coordinating training, learning operations or service delivery activities (preferably in cybersecurity or risk functions).\nStrong understanding of training and awareness methods, process management, and service optimisation.\nProven ability to work with diverse stakeholders across multiple teams and levels of seniority.\nSkilled in data analysis, reporting, and problem solving with attention to detail.\nExperience using Microsoft Office suite (especially Excel and PowerPoint) and collaboration / learning tools such as SharePoint, Degreed, Workplace.\nDemonstrated track record of process improvement and workflow automation.\nCore Capabilities\nExcellent written and spoken English.\nStrong organisational skills and ability to manage multiple priorities effectively.\nConfident stakeholder management and clear, professional communication style.\nAnalytical mindset with the ability to transform data into meaningful insights.\nCalm under pressure, proactive, and committed to continual service improvement.\nDesirable Experience\nKnowledge of cybersecurity certification and accreditation processes.\nAbility to create clear presentations and data visualisations for senior audiences.\nExperience with task management tools (e.g. JIRA, Monday.com, MS Project).\nBasic understanding of cybersecurity, technology, or data protection principles.\nJoining this project you’llbecome part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. 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