{"id":2029406,"url":"https://alion.io/job/mindbox-production-support-specialist","title":"Production Support Specialist","company":{"id":53456,"name":"Mindbox","domain":"mindboxgroup.com","url":"https://alion.io/company/mindbox","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"A","score":88,"open_postings":77,"ghost_share":0,"stale_share":0.481,"repost_share":0.026,"time_to_fill_p50_days":52,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Java","optional":true},{"name":"Linux","optional":true},{"name":"Mindbox","optional":true}],"status":"live","first_seen_at":"2026-10-07T13:17:14Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T19:26:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Mindboxwe connect top IT talents with technology projects for leading enterprises across Europe.\nWe are looking for a Consultant Specialist to provide production support for PB Client Onboarding and PB Client Reporting systems. You will play a key role in ensuring system stability, incident management, and continuous improvement initiatives in collaboration with development, DevOps, and SRE teams.\nSounds like your kind of challenge?\n#LI - Hybrid: 6x/month from the office in Kraków\nResponsibilities\nFlexible cooperation model\nHybrid work setup - 6x/month from the office in Kraków\nCollaborative team culture - work alongside experienced professionals eager to share knowledge \nContinuous development - access to training platforms and growth opportunities \nComprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more \nHigh quality equipment - laptop and essential software provided \nRequirements\nDeliver production support for critical PB Client Onboarding and Reporting systems.\nPerform incident analysis and collaborate with the development team on solutions.\nManage Incidents and Problem Records through ServiceNow (SNOW) following standard ITIL processes, acting as Problem Coordinator.\nRespond to system alerts, ensuring timely corrective actions.\nSupport ongoing technical and process improvements, working closely with DevOps, SRE, and support teams.\nProvide off-hours support, including weekend release or maintenance activities when required.\nNote:Detailed project information will be shared during the recruitment process.\nBenefits\nSolid technological background and hands-on technical aptitude.\nStrong teamwork and collaboration mindset.\nPrior experience in IT Support, DevOps, SRE, or IT Infrastructure Delivery (ITID) roles is beneficial.\nAwareness of risk identification, mitigation, and control principles.\nCurious and proactive mindset - someone who always wants to understand the root cause of issues.\nSQL and Database knowledge are a plus.\nAdvantageous familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux.\nExperience managing incidents and change requests in ServiceNow (SNOW/GSD).\nJoining this project you’llbecome part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. 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