{"id":264351,"url":"https://alion.io/job/mindbox-sfmc-support-specialist","title":"SFMC Support Specialist","company":{"id":53456,"name":"Mindbox","domain":"mindboxgroup.com","url":"https://alion.io/company/mindbox","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"A","score":88,"open_postings":77,"ghost_share":0,"stale_share":0.481,"repost_share":0.026,"time_to_fill_p50_days":52,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Mindbox","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-17T06:40:15Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-12T14:44:17Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"At Mindboxwe connect top IT talents with technology projects for leading enterprises across Europe.\nJoin Our Client’s Team as a Salesforce Marketing Cloud (SFMC) Support Specialist!\nAre you ready to ensure operational excellence in a global digital communications platform? We’re looking for a Salesforce Marketing Cloud (SFMC) Support Specialist to provide hands-on system support, troubleshooting, and enablement for business users across multiple markets.\nSounds like your kind of challenge?\n#LI-Hybrid - 6x/month from the office in Kraków\nResponsibilities\nFlexible cooperation model - choose the form that suits you best\nHybrid work setup - 6x/month from the office in Kraków - remote days available depending on the client’s arrangements \nCollaborative team culture - work alongside experienced professionals eager to share knowledge \nContinuous development - access to training platforms and growth opportunities \nComprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more \nHigh quality equipment - laptop and essential software provided \nRequirements\nProvide day-to-day operational support for SFMC across multiple geographies.\nTriage, investigate, and resolve technical incidents and service requests.\nPerform SFMC administration tasks, including managing access and generating reports.\nSupport campaign owners with best practices on campaign configuration and troubleshooting delivery issues using SQL and tracking analysis.\nMaintain platform stability with KTLO activities, such as SSL certificate maintenance.\nEngage with Salesforce vendor teams to align on service improvements.\nJoin a 24/7 on-call rota to provide out-of-hours support when required.\nNote:Detailed project information will be shared during the recruitment process.\nBenefits\nProven experience supporting Salesforce Marketing Cloud in a production environment.\nStrong SQL skills for reporting, delivery investigations, and troubleshooting.\nSolid knowledge of email/SMS delivery flows and diagnostics.\nHands-on experience with CloudPages, AMPscript, SSJS, HTML/CSS/JavaScript for campaign customizations.\nExcellent communication and ticket management discipline in high-pressure environments.\nAbility to work effectively with global stakeholders and drive quick issue resolution.\nJoining this project you’llbecome part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. 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