{"id":4007543,"url":"https://alion.io/job/mindful-chef-operations-and-systems-manager","title":"Operations and Systems Manager","company":{"id":172328,"name":"Mindful Chef","domain":"mindfulchef.com","url":"https://alion.io/company/mindful-chef","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redditch, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Where Growth has no Leash\nMore Than Just A Job\nAs a proud B-Corp we focus on using business as a force for good. We do this by balancing out people and planet with profit. For every Mindful Chef recipe box bought we donate the equivalent of a school meal to a child in a less developed country (over 20 million meals donated and counting...) and we have also pledged to go Net Zero by 2030 but there are so many other initiatives that we would love to tell you about!\nAbout the role\nWhat we are looking for \nWorking with 2 other operations managers, this person will own the day-to-day performance of warehouse and production operations, using data and process scrutinisation to keep the site running safely, efficiently, and consistently - while hitting the service levels customers expect.\nThis is a hands-on, metrics-driven role, accountable for line efficiency, throughput, and cost control across production, fulfilment, quality, food safety, and health & safety. Working closely with Engineering, Supply Chain and Continuous Improvement, this role digs into root causes, resolves issues fast, and builds systems and standard work that make improvements stick.\nWe’re looking for someone who’s genuinely energised by operational excellence, the kind of person who can’t walk past a line without mentally calculating throughput, who tracks their own KPIs for fun, and who’d rather fix the process than firefight the same problem twice. A visible leader on the shop floor, the Operations and Systems Manager develops people, removes barriers to flow, and builds a culture of accountability, disciplined record-keeping, and continuous improvement.\nWorking Schedule: Sunday - Thursday, 9am-6pm - onsite\nYou are \nYou will \nOperational Leadership\nOwn day-to-day delivery of production plans - safely, efficiently, and to spec.\nRun daily operational reviews and coordinate priorities across Production, Engineering, Technical, Supply Chain and Customer Services.\nProcess production files and system data accurately and on time.\nOversee corporate customer operational processing and daily execution.\nEnsure operational readiness for peak and seasonal demand.\nHealth, Safety & Compliance\nLead by example on safety culture; keep SOPs and Safe Working Procedures current, effective, and followed.\nCoordinate retraining where standards slip.\nMaintain GMP, hygiene, and food safety standards,\nOwn hazard reporting, risk assessment, and prompt resolution.\nManage contractor/visitor safety and Permit to Work activity with Engineering.\nLead incident investigations through to corrective action.\nOperational Performance & Line Efficiency\nOwn line performance and throughput - speeds, pick accuracy, error rates - as core, tracked metrics, not lagging indicators.\nDrive productivity and labour utilisation improvements across all operational areas.\nMonitor KPIs, spot trends early, and act on them before they become problems.\nIdentify and remove bottlenecks through structured problem-solving.\nImprove warehouse layout and flow to reduce waste and travel time.\nLead implementation of new operational processes and change management.\nLogistics & Warehouse\nMaintain warehouse standards, cleanliness, and organisation.\nSupport teams with stock accuracy - counts, packaging, inventory reconciliation.\nDrive pick completion, pick accuracy, and warehouse efficiency.\nManage logistics KPI reporting and compliance.\nEngineering & Facilities\nCoordinate maintenance and preventative maintenance planning with Engineering.\nSupport fabrication and engineering improvement projects.\nClose out audit actions relating to maintenance and facilities.\nMaintain site standards and operational readiness.\nQuality & Technical Support\nSupport food safety, GMP, and quality audits, and close resulting actions.\nSupport fabrication, hygiene, and pest control audit actions.\nParticipate in food safety meetings; support OPRP reviews.\nLead operational input into foreign body investigations, traceability exercises, and mock recalls.\nContinuous Improvement\nSupport CI activity on the floor - 5S, root cause analysis, corrective/preventative actions.\nActively hunt for improvement opportunities; treat recurring issues as a signal something’s broken upstream.\nPartner with the CI Lead to make improvements stick, not just land.\nPromote cross-training and skills development.\nPeople Leadership\nLead, coach, and develop operational teams.\nSupport recruitment, induction, and onboarding.\nBuild succession plans, PDPs, skills matrices, and training records.\nBuild a culture of accountability and high performance.\nReporting & Communication\nLead operational meetings and daily reviews.\nEscalate risks early; close out audit, incident, and review actions.\nCommunicate clearly across Production, Engineering, Technical, Supply Chain, and Senior Leadership.\nSuccess Measures\nSafe, compliant operations with current, followed SOPs.\nHigh line efficiency, throughput, and order accuracy measured.\nCosts delivered in line with budget.\nStrong GMP, food safety, and housekeeping standards.\nAudit, maintenance, and root-cause actions closed promptly.\nContinuous, measurable improvement in operational performance.\nCapable, engaged, accountable teams.\nReliable execution that shows up as excellent customer service.\nYour profile\nWhy us?\nA competitive package that rewards your skills and dedication.\nBe part of a Better Business (B-Corp), making a positive impact on profit, people, and planet.\nJoin an award-winning startup backed by the largest food and beverage company\nglobally: Nestle\nExperience a workplace that feels like home, complete with free meals and a gym. \nPrioritise your well-being with perks like Vitality health insurance, access to LinkedIn Learning, mental health support, Better Up AI Coaching and a generous holiday package (30 days + bank holidays).\n Enjoy a 50% discount on all Mindful Chef products.\nEnhanced policy of up to 6 months full pay primary parental leave and up to 6 weeks full pay secondary parental leave.\nThe process","description_format":"text","description_chars":6001,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental 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