{"id":4343195,"url":"https://alion.io/job/mindpath-health-front-office-coordinator-4","title":"Front Office Coordinator","company":{"id":2211695,"name":"Mindpath Health","domain":"mindpath.com","url":"https://alion.io/company/mindpath-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Jolla, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-15T19:58:06Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T19:58:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nMake a Difference. Grow in Your Career. Thrive with Us.\nAbout the Role\nAt Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.\nThe Front Office Coordinator is a vital member of the Front Office team, supporting clinicians, patients, and our College Health Program. This role is ideal for someone passionate about serving university students, faculty, and staff in an outpatient setting. The Front Office Coordinator delivers consistently friendly, high-quality customer service across all patient interactions, both in person and over the phone, helping to foster a welcoming, safe, and patient-centered environment. This position manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.\nThis role is full-time (40 hours/week, Monday-Friday) onsite in our La Jolla office.\nResponsibilities\nWhat You’ll Do\nServe as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone\nSchedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner\nCollect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms\nCollect, verify, and update patient demographic and insurance information\nAssist patients with understanding Mindpath Health policies, procedures, and services\nRecognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction\nSupport clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)\nCollaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement\nIdentify patient satisfaction concerns and contribute recommendations for resolution\nAdhere to company policies and maintain strict compliance with patient privacy and confidentiality standards\nQualifications\nWhat You’ll Bring\nExperience using EMR/EHR and/or practice management systems required\nHigh school diploma or equivalent\n2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role\n1+ year of customer service experience, preferably in a healthcare setting\nProficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing\nStrong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff\nDemonstrated empathy and compassion when supporting individuals experiencing mental health challenges\nAbility to remain calm, professional, and effective when assisting upset patients or families\nExcellent verbal and written communication skills\nStrong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment\nEffective problem-solving skills, sound judgment, and the ability to think independently under pressure\nAbility to work both independently and collaboratively as part of a team\nCommitment to maintaining strict confidentiality of all personal and protected health information\nCompensation The pay rate for this position is $23 per hour.\nWhy Join Mindpath Health?\nWhen you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.\nBenefits & Perks\nMedical, Dental, and Vision coverage\nEmployee Assistance Program (EAP)\nLife & Long-Term Disability Insurance\n401(k) with employer match\nPaid time off starting at 15 days per year\nPaid parental leave\nTuition reimbursement\nAbout Us\nMindpath Health is redefining how mental health care is delivered. Today, we operate across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.\nIf you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you.\nMindpath Health is proud to be an equal opportunity employer. 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