{"id":3833727,"url":"https://alion.io/job/mindsprint-servicenow-ai","title":"ServiceNow AI","company":{"id":7076,"name":"Mindsprint","domain":"mindsprint.org","url":"https://alion.io/company/mindsprint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Time Series","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:32:42Z","employer_posted_date":null,"last_verified_at":"2026-11-05T17:32:42Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary: \n\nWe are looking for an experienced ServiceNow AI Architect with 8+ years of hands-on experience across the SeviceNow ecosystem and designing, developing, and leading enterprise-grade ServiceNow AI implementations. The ideal candidate should have strong expertise and extensive prior experience designing, developing and deploying high impact AI solutions over the last 3 years that deliver significant measurable business value.\n\nThe role requires a mix of deep technical skills, functional understanding, and strong logical & reasoning capabilities to design scalable, automated, and AI-driven solutions.\n\nKey Responsibilities:\n\nLead end-to-end ServiceNow solution design and development for enterprise AI use cases.\nThought Leadership for automation use cases and improved user experience leveraging AI and develop appropriate metrics for value derived.\nDeep understanding of ServiceNow AI architecture, LLMs, MCP Servers/clients and implementation patterns.\nArchitect and develop advanced Virtual Agent & Agent based solutions, including conversational flows, integrations, and AI-driven responses.\nDesign and implement GenAI and Agentic AI use cases (e.g., auto-resolution, intelligent decisioning, autonomous workflows).\nVast experience developing custom AI agents using ServiceNow Agent Studio.\nBuild and optimize solutions using Workflow Data Fabric (WDF) for seamless data orchestration across platforms.\nAct as a core developer for ITSM, ITOM modules (Incident, Problem, Change, Request, Event, Discovery, CMDB) with expertise on Predictive Intelligence, AI/ML data modelling & Platform Analytics.\nDevelop custom applications using App Engine Studio, scripting, and familiarity with data models, UI policies, business rules, and APIs.\nImplement Creator Flow / Flow Designer workflows with approvals, integrations, and exception handling.\nCo-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline\n\nTechnical Skills (Must-Have)\n7+ years of hands-on ServiceNow development experience and 2+ years specialization in AI use case development and deployment.\nVirtual Agent\nTopic design & conversation flows\nVA Designer & NLU models\nContext handling and dynamic routing\nGenAI / Now Assist / Otto\nPrompt engineering\nAI-assisted case categorization, summarization\nKnowledge article generation & response drafting\n\nAgentic AI / Build Agent\nMulti-step autonomous workflows\nDecision-based execution\nBuild Engineering (Component, Apps etc.)\nWorkflow Data Fabric (WDF)\nFederated data access\nExternal data orchestration\n\nPredictive Intelligence\nConfiguration and tuning of classification, similarity, and clustering models\nModel lifecycle management\nUnderstanding of ML thresholds, confidence scores, fallback logic\nPlatform Analytics\nDesign KPI, Metrics, Indicators, Breakdowns, Time series analysis\nPredictive forecasting, Anomaly detection\nAdvanced Dashboard & Reporting\nITSM , AppEngine Core modules\nCreator Flow / Flow Designer\nApp Engine / App Engine Studio\n\nAdvanced scripting skills:\nJavaScript, Glide APIs, Script Includes\nBusiness Rules, Client Scripts, UI Actions, Macros\nREST / SOAP integrations, IntegrationHub, Spokes\nStrong understanding of ServiceNow data model and CMDB\n\nFunctional & Behavioural Skills (Must-Have)\nStrong functional understanding of ITSM, ITOM processes, Custom App Designing\nExcellent logical thinking and reasoning skills\nAbility to design solutions, not just configure features\nStrong problem-solving and analytical capabilities\nExperience working in agile / hybrid delivery models\nAbility to communicate technical concepts to non-technical stakeholders\nLeadership mindset with mentoring and guidance experience\n\n Desired Credentials / Knowledge:\nServiceNow CIS-ITSM, CSA, CAD, AI credentials or any other mainline & micro certification\nNOW Platform Development & Administration\nITIL v4 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