{"id":3807997,"url":"https://alion.io/job/mindtickle-program-manager","title":"Program Manager","company":{"id":8575,"name":"Mindtickle","domain":"mindtickle.com","url":"https://alion.io/company/mindtickle","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":18,"ghost_share":0.222,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":105,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-05T09:52:40Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T17:41:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Role summary\nThe Program Manager, Services runs the internal programs that make Mindtickle Services efficient, predictable and profitable. The role spans all four service lines - Professional Services, Content as a Service (CaaS), Managed Services and Technical Solutions - rather than a single customer engagement.\nYou will own portfolio-wide visibility into cost, revenue, margin and sourcing (in-house vs. outsourced); run strategic Services initiatives from charter to closure; coordinate internal response on escalations and accounts that need operational support; and build the executive narratives that leadership uses with founders, Sales and customers.\nThis is a hands-on, high-ownership role for a structured operator who is equally comfortable in a spreadsheet, a platform, a cross-functional working session and an executive deck.\nKey responsibilities\n1) Services portfolio governance & visibility\nBuild and maintain a single source of truth across PS, CaaS, Managed Services and Technical Solutions: active programs, capacity, utilization, delivery health and risk.\nRun the Services governance cadence - weekly portfolio reviews, monthly business reviews and quarterly planning - with clear decision logs and action tracking.\nDefine and standardize portfolio metrics and reporting so leadership can see issues early and act on data, not anecdotes.\n2) Program financials: cost, revenue & sourcing\nTrack Services revenue, cost and margin by service line, account and program; surface variance and its drivers.\nMaintain clear visibility into what is delivered in-house versus outsourced - vendor spend, contractor utilization and the cost/quality trade-off of each.\nSupport pricing, estimation and capacity models with leadership, Finance and Presales; flag margin risk before deals are signed and during delivery.\nPrepare inputs for budgeting, forecasting and headcount planning.\n3) Strategic initiatives\nCharter, plan and drive Services-wide initiatives end to end - e.g., AI-led delivery transformation, new service packaging, operating-model changes and tooling rollouts.\nOwn initiative governance: scope, milestones, owners, dependencies, RAID logs and success metrics.\nHold cross-functional owners accountable and report progress and outcomes to leadership.\n4) Escalation & account operations support\nAct as the program lead on escalations: assemble the right internal team, run the recovery plan, track commitments and close the loop.\nProvide operational support to accounts that need it - resourcing gaps, cross-team dependencies, commercial or scope clarity - without becoming the day-to-day delivery owner.\nCapture root causes and turn recurring issues into process or product fixes.\n5) Operational efficiency & process improvement\nIdentify inefficiencies across service functions - hand-offs, duplicated effort, tooling gaps, manual reporting - and drive measurable fixes.\nStandardize playbooks, templates and operating rhythms across service lines.\nPartner with team leads to apply AI and automation to internal workflows (reporting, estimation, resource allocation).\n6) Executive communication & storytelling\nBuild executive presentations for founders, leadership reviews, Sales/GTM forums and customer executive meetings.\nTurn operational data into a clear narrative: what is happening, why it matters and what decision is needed.\nDraft briefs, business cases and updates for Services leadership.\nTools, cadences & metrics\nTools: Jira, Rocketlane, Excel/Google Sheets, Salesforce (inputs), BI dashboards, Google Slides/PowerPoint, and AI assistants for analysis and drafting.","description_format":"text","description_chars":3599,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-11-05T14:04:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":105,"reasons":["conf:1","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/mindtickle-program-manager","json_url":"https://alion.io/job/mindtickle-program-manager.json","meta":{"generated_at":"2026-11-06T20:57:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8575},"rest":"https://alion.io/mcp/rest/get_company?id=8575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmindtickle-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmindtickle-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmindtickle-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mindtickle-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmindtickle-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3807997}},{"tool":"search_jobs","arguments":{"company":"mindtickle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3807997},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}