{"id":4152411,"url":"https://alion.io/job/mindtickle-senior-client-partner","title":"Senior Client Partner","company":{"id":8575,"name":"Mindtickle","domain":"mindtickle.com","url":"https://alion.io/company/mindtickle","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":76,"open_postings":20,"ghost_share":0.3,"stale_share":0,"repost_share":0.05,"time_to_fill_p50_days":90,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":200000,"max":250000,"currency":"CAD","period":"year","gross":null,"usd_annual":175549},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-29T13:53:07Z","employer_posted_date":"2026-01-29","last_verified_at":"2026-11-12T09:43:35Z","board_verified":true,"closed_at":null,"days_open":286,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":286},"description":"Job Snapshot\nWe are looking for a Client Partner (CP) who will serve as the strategic advisor and primary liaison between Mindtickle and its most important customers. This role is responsible for driving customer value, adoption, renewal, and expansion within existing accounts while aligning Mindtickle’s solutions with the client’s business goals. The ideal candidate will bring a partnership mindset, strong business acumen, and a consulting background with experience managing complex client relationships.\nRole Overview\nThe Client Partner (CP) at Mindtickle serves as the strategic advisor and primary liaison between Mindtickle and its most important customers. The CP is responsible for driving customer value, adoption, renewal, and expansion within existing accounts, acting as a trusted advisor who aligns Mindtickle’s solutions with clients’ business priorities and goals. The ideal candidate will bring a partnership mindset, deep business acumen, and a track record of managing complex client relationships, ideally with experience from top-tier management consulting, professional services, leading Tech / SaaS firms, and a background in consultative selling.\nKey Responsibilities\nProduct Adoption & Value Delivery\n\nLead discovery and exploratory conversations with the client to uncover pain points, challenges and needs to customise solutions\nServe as the primary point of contact for assigned clients, ensuring Mindtickle solutions drive measurable business outcomes.\nTranslate client goals and challenges into actionable plans that align with Mindtickle’s offerings.\nDrive product adoption and deliver ROI \nAccount Retention & Growth\n\nManage renewal conversations by proactively demonstrating ROI, mitigating churn risks and building stakeholder alignment.\nIdentify and drive cross-sell and upsell opportunities through strategic account planning.\nDevelop multi-threaded relationships across client organizations, including C-suite stakeholders, to build advocacy and deepen partnerships.\nDrive expansion across BUs, functions, geos\nStrategic Client Engagement\n\nLead QBRs, MBRs, and ongoing value conversations focused on customer ROI and long-term impact.\nMonitor and act on key health metrics (Customer ROI, % Monthly Active Users, Health Score, GRR, NRR) to preempt risks and capitalize on opportunities.\nProgram & Stakeholder Management\n\nCollaborate with internal teams (primarily Engagement Manager and occasionally other teams such as Product, Sales, Services) to ensure seamless delivery, client satisfaction and account growth.\nManage complex, multi-stakeholder client programs with clear ownership and outcomes.\nSkills & Role Requirements\nBusiness & Strategic Capabilities\n\nDeep understanding of business strategy, operations, and industry trends, with the ability to engage clients in big-picture conversations.\nStrong problem-solving skills with a structured, first-principles approach to client challenges.\nAbility to collaborate with clients to uncover their broader organizational goals, and strategically align product and service offerings to drive measurable business outcomes.\nClient & Program Management\n\nExperience managing large-scale, client-facing programs with multiple stakeholders.\nStrong communication and influence skills, capable of engaging senior executives and translating complex ideas into actionable plans.\nAbility to lead strategic conversations centered around ROI, adoption, and long-term outcomes.\nCommercial Acumen\n\nPrior experience in consultative selling, customer success, or account management, ideally in SaaS or tech environments.\nDemonstrated success in managing renewals and driving account expansion.\nTechnical & Analytical Skills\n\nStrong grasp of Mindtickle’s product suite and services, enabling effective solution design and value articulation.\nComfort working with technical products and translating client needs into technical solutions.\nData-driven mindset with experience tracking customer metrics to inform decision-making and proactive engagement.\nOther Requirements\n\n6+ years of experience in client service, consulting, strategy, or customer success roles.\nExperience in a top-tier management consulting or professional services firm is preferred.\nExposure to enterprise SaaS or technology clients is a plus.\nPrior account management and quota-carrying experience is preferred \nAdvanced degree (MBA or equivalent) preferred.\nWillingness to travel domestically or internationally as needed.\nSuccess Metrics\nValue Realisation Metrics - Demonstrated business impact and ROI for clients\nProduct Adoption and Engagement - % Monthly Active Users (MAU), C-SAT\nCustomer Health Score - Overall health and satisfaction of assigned accounts\nRenewal and expansion metrics - GRR and NRR translating to $ quota achievement","description_format":"text","description_chars":4786,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-11-12T09:43:35Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.521,"p_room":0.28,"age_days":286,"expected_fill_days":90,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":175549,"is_top_pay":true},"html_url":"https://alion.io/job/mindtickle-senior-client-partner","json_url":"https://alion.io/job/mindtickle-senior-client-partner.json","meta":{"generated_at":"2026-11-12T11:12:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22914,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8575},"rest":"https://alion.io/mcp/rest/get_company?id=8575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmindtickle-senior-client-partner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmindtickle-senior-client-partner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmindtickle-senior-client-partner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mindtickle-senior-client-partner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmindtickle-senior-client-partner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4152411}},{"tool":"search_jobs","arguments":{"company":"mindtickle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4152411},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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