{"id":3794481,"url":"https://alion.io/job/mindtickle-senior-program-manager","title":"Senior Program Manager","company":{"id":8575,"name":"Mindtickle","domain":"mindtickle.com","url":"https://alion.io/company/mindtickle","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":18,"ghost_share":0.222,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":105,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-10T09:42:11Z","employer_posted_date":"2025-10-10","last_verified_at":"2026-11-06T22:33:46Z","board_verified":true,"closed_at":null,"days_open":392,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":391},"description":"Job Snapshot\nWe’re looking for a Senior Program Manager to lead strategic, customer-facing programs within our Professional Services organization. This role is ideal for someone who thrives at the intersection of program leadership, client management, and operational excellence, bringing structure, clarity, and momentum to complex customer engagements across multiple projects and service lines. You’ll work closely with enterprise and commercial customers, internal delivery teams, and senior stakeholders to ensure seamless execution, measurable business impact, and a consistently high-quality experience across all Professional Services programs. If you excel at turning ambiguity into action, orchestrating multiple stakeholders, balancing competing priorities, and ensuring outcomes that delight customers, this role is for you.\nWhat’s in it for you?\nCustomer Program Leadership\nLead multiple concurrent customer programs and projects across implementation, content delivery, managed services and technical solutions workstreams - ensuring timely, high-quality, and predictable delivery.\nBuild trusted relationships with customer executives and internal stakeholders to align program goals with strategic business outcomes.\nTranslate customer objectives into structured delivery plans with clear timelines, milestones, and measurable success metrics.\nParticipate in pre-sales efforts, contributing to scoping, effort estimation, and proposal creation in partnership with Sales, Solutions, and Delivery teams.\n Program Governance & Delivery Excellence\nEstablish and maintain robust program governance frameworks, ensuring transparency, accountability, and consistency across customer workstreams.\nIdentify, assess, and proactively mitigate delivery risks - ensuring early detection, clear communication, and effective resolution.\nOversee project timelines, effort utilization, and resource allocation to ensure predictable, high-quality delivery.\nDefine and track delivery metrics (SLA adherence, quality, customer satisfaction) to drive operational excellence and continuous improvement.\nPrepare and share timely reports with customers and internal stakeholders to maintain alignment on deliverables, effort consumed, and budget adherence.\nCross-Functional Collaboration\nPartner with teams across other professional services lines, Customer Success, Product, and Operations to ensure alignment on dependencies, priorities, and customer outcomes.\nAct as the connective link between Professional Services, customer leadership, and customer-facing teams, ensuring shared visibility and cohesive execution.\nCollaborate with Sales and Solutions teams during pre-sales and expansion opportunities to shape delivery plans and ensure solution feasibility.\nOperational Maturity & Scale Enablement\nDefine, standardize, and continuously enhance program management frameworks, delivery processes, and playbooks to improve efficiency and scalability across service lines.\nLead operational excellence initiatives focused on workflow optimization, process automation, and performance measurement.\nMentor and coach Program and Project Managers, driving a culture of ownership, accountability, and delivery excellence.\nCommunication & Stakeholder Management\nDeliver clear, executive-ready updates - translating complex program progress into actionable insights for both internal and external audiences.\nProactively manage stakeholder expectations, ensuring visibility into risks, dependencies, and mitigation plans.\nFacilitate alignment across leadership, delivery, and customer stakeholders through structured communication and governance cadence.\nWe’d love to hear from you, if you:\n8-10 years of experience in program or delivery management, preferably within enterprise SaaS, consulting, or professional services environments.\nProven track record of leading large, multi-stakeholder programs with measurable business outcomes across multiple customers or service portfolios.\nDemonstrated success in driving risk management, operational excellence, and scalable governance models across delivery teams.\nClient Leadership: Skilled in managing enterprise and commercial customers, building trusted relationships, and ensuring alignment at executive and operational levels.\nProgram Orchestration: Adept at balancing multiple concurrent priorities, managing cross-functional dependencies, and ensuring predictable, high-quality delivery.\nRisk Management: Proactive in identifying, communicating, and mitigating risks to maintain delivery predictability and customer confidence.\nStrategic Execution: Ability to balance tactical project delivery with long-term program vision, ensuring all initiatives align with strategic business outcomes.\nCommunication Excellence: Able to communicate clearly, persuasively, and effectively across technical and non-technical audiences.\n Agility & Prioritization: Thrive in fast-paced, dynamic environments; anticipate challenges, prioritize effectively among competing priorities, and adapt quickly to change.\nNice to have\nExperience in Professional Services, Customer Success, or enterprise consulting organizations.\nExposure to SaaS implementation, managed services, or enablement delivery models.\nFamiliarity with tools such as Salesforce, BI platforms, or workflow automation solutions.","description_format":"text","description_chars":5315,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-11-05T08:34:22Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.505,"p_room":0.28,"age_days":391,"expected_fill_days":105,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/mindtickle-senior-program-manager","json_url":"https://alion.io/job/mindtickle-senior-program-manager.json","meta":{"generated_at":"2026-11-07T01:20:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8575},"rest":"https://alion.io/mcp/rest/get_company?id=8575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmindtickle-senior-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmindtickle-senior-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmindtickle-senior-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mindtickle-senior-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmindtickle-senior-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3794481}},{"tool":"search_jobs","arguments":{"company":"mindtickle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3794481},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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