{"id":1339307,"url":"https://alion.io/job/mines-application-integration-and-support-engineer","title":"Application Integration and Support Engineer","company":{"id":1761899,"name":"Colorado School of Mines","domain":"mines.edu","url":"https://alion.io/company/mines-edu","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":84750,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Git","optional":true},{"name":"Insomnia","optional":true},{"name":"JavaScript","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T16:12:30Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":38},"description":"Engineering a world of possibilities\nNow is a great time to join Mines IT!As a key member of the Application Services team within the Mines Information Technology department, the Application Integration and Support Engineer serves as the technical expert for the configuration, integration, operation, maintenance, and support of Banner Student in the Ellucian Cloud (“Banner SaaS”) and related administrative and self-service applications.\nThe role translates business, regulatory, accessibility, security, and data governance requirements into reliable technical solutions. It develops and supports integrations, workflows, and automated processes using Ellucian tools, Mines portal and data platforms, and approved third-party technologies. The position also provides technical guidance and Level 2 support for Banner SaaS and other campus-wide applications managed by the Application Services team.\nThis position currently operates in a hybrid work model with regular campus presence required. Work arrangements are subject to change based on institutional needs. The successful candidate must be able to commute to campus in Golden, Colorado.\nVisa Sponsorship is not available for this position now nor in the future.\nRESPONSIBILITIES\nApplication Integration Operations and Release Management\nSupport and maintain Banner integrations and scheduled processing between Banner and third-party systems.\nConfigure and monitor production pipelines, scripted events, and automated processes to support reliable system operation.\nImplement monitoring, logging, error handling, reconciliation, and alerting practices to identify failures and accelerate issue resolution.\nEvaluate Ellucian SaaS releases, patches, vendor roadmaps, and regulatory or policy changes to determine operational and technical impacts.\nCoordinate testing, validation, communication, deployment readiness, and post-release support for vendor-driven changes with affected business units.\nCollaborate with functional users, developers, and IT staff to diagnose production issues, recommend solutions, and implement approved configuration changes and enhancements.\nSolution Design, Development, and Implementation\nPartner with project teams, subject matter experts, data stewards, and IT staff to define scope, requirements, priorities, schedules, technical tasks, and data-sharing needs for new solutions.\nDesign, develop, test, implement, and document secure integrations, interfaces, workflows, data extracts, and automated processes based on approved requirements.\nDefine and apply integration standards for data mapping, source-to-target validation, API usage, authentication, error handling, and maintainable documentation.\nUse Ellucian tools and other approved technologies to build workflows and integrations that improve efficiency and reduce manual processing.\nDevelop and maintain SQL using appropriate enterprise data sources to support integrations, data validation, operational reporting, and population selection.\nAssist the Institutional Research and Strategic Analytics team with automating data extracts and replicating data to platforms used for operational and strategic reporting.\nApplication Support and Knowledge Management\nProvide Level 2 support for Banner Student, Banner General, and other applications managed by the Application Administration team.\nServe as an escalation point for vendor incidents, coordinate troubleshooting, and track issues through resolution.\nDevelop and maintain technical documentation for integrations, pipelines, scheduled processes, configurations, and support procedures to promote maintainability and business continuity.\nDevelop and maintain user guidance, training materials, and knowledge base articles for the Service Desk and other Level 1 and Level 2 support resources.\nProvide scheduled or unscheduled after-hours and weekend support as needed for mission-critical or time-sensitive processing issues, consistent with the position’s designated support expectations.\nMINIMUM QUALIFICATIONS\nBachelor’s degree from a four-year college or university in computer science, information technology, information systems, or a closely related field. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 substitution.\n3+ years of professional experience developing, configuring, integrating, or supporting enterprise applications. The experience must include API-based integrations, SQL, programming or scripting, and cloud-based or SaaS platforms.\nDemonstrated proficiency developing and maintaining solutions in at least one object-oriented programming language.\nDemonstrated proficiency writing and maintaining SQL, especially PostgreSQL, and applying relational database management system concepts.\nDemonstrated ability to develop and maintain programs and scripts that support enterprise applications and integrations.\nWorking knowledge of Windows and Linux operating systems.\nStrong interpersonal skills and ability to work cooperatively in a collaborative team environment.\nDemonstrated knowledge of SaaS application support, API-based integrations, authentication methods, secure data exchange, and cloud-based service delivery.\nExcellent verbal and written communication skills, including the ability to communicate effectively with technical staff and non-technical users.\nDemonstrated ability to apply security, accessibility, privacy, and data stewardship expectations when developing, configuring, documenting, and supporting enterprise applications and integrations.\nDemonstrated ability to diagnose, research, and resolve technical problems independently.\nDemonstrated organizational skills and ability to work in a fast-paced environment and meet deadlines.\nPREFERRED QUALIFICATIONS\nExperience developing and supporting solutions using Ellucian Banner SaaS and Ethos technologies, including Insights, Integration Pipelines, User Provisioning, Intelligent Processes, Experience, Ethos or Banner APIs, Canvas integration through ILP, and Banner and Ethos security.\nExperience interacting with and debugging API calls using programming languages and tools such as Bruno or Insomnia, particularly with Banner SaaS, Workday, and Canvas APIs.\nExperience supporting applications in a higher education environment.\nExperience with job scheduling applications, especially the ISE Job Scheduler used in the Ellucian SaaS landscape.\nExperience developing and maintaining automation using Microsoft Windows PowerShell and Linux shell scripting.\nExperience using source code control and versioning systems such as Git and Subversion.\nExperience developing solutions using object-oriented programming languages and web technologies such as Java, JavaScript, Python, HTML, XML, and CSS.\nExperience supporting Enterprise Content Management systems.\nExperience implementing secure file exchange using technologies such as SFTP, AWS buckets, security keys, and PGP-based encryption.\nSalary and Benefits\n$84,750 - $95,000 Annual Salary\nMines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.\nColorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:\nFlexible health and dental care options\nGenerous sick/vacation time: 13 paid holidays per year - including a week-long winter break for entire campus.\nFully vested retirement plan on first day of employment, with generous employer contribution\nTuition benefits (6 credits per year for employees, 50 percent discount for dependents)\nFree RTD Ecopass\nAll Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the state of the art Recreation Center (fitness classes and training, swimming pool and more) and equipment rentals through the Outdoor Rec Center. We are proud to have recently opened an on campus daycare center. For more details about benefits at Mines, visit mines.edu/human-resources/benefits.\nHow to Apply\nComplete an online application (personal information, demographic information, veteran status)\nUpload a resume or CV\nUpload a cover letter\nCandidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position now nor in the future.\nThis posting may be used to fill more than one vacancy based on business needs.\nReferences will not be contacted until later in the selection process and you will be informed before that contact is made.\nNOTE: This posting is being extended. If you have already applied, please do not reapply to this advertisement. Applications will be reviewed on a continual basis and this ad may close without notice. Please apply as soon as possible for best consideration.\nApplication review will begin October 5, 2026. For best consideration, apply by October 4, 2026 at 11:59 p.m. as applications received after that date may not be reviewed.\nSuccessful completion of a background investigation is required for this position.\nAbout Mines & Golden, CO\nWhen the world looks for answers, the world looks to Mines.\nColorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines’ scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 40 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2026).\nMines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds.\nAt the same time, Mines faculty members are pushing their fields in new directions, whether that’s manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 “Very High Activity” research institution by Carnegie, a notable feat for any university but particularly one of our size.\nThat size - roughly 8,200 undergraduate and graduate students - also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.\nCommunity Alliance groups bring together employees for professional development, networking, and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus - nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.\nAnd don’t get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails - and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.\nAre you looking for an inspiring, mission-driven workplace where you can contribute to solving the world’s problems and educating the next generation of change makers? Are you an individual who values a community where our individual perspectives and experiences enrich the educational and work experience?\nLook to Mines.\nAdditional Information and Reasonable Accommodation Requests\nIt is the i...","description_format":"text","description_chars":14078,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-27T15:22:29Z"},{"event":"close","at":"2026-10-11T09:51:03Z"},{"event":"reopen","at":"2026-10-21T16:41:15Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.636,"p_room":0.45,"age_days":38,"expected_fill_days":23,"reasons":["conf:13","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/mines-application-integration-and-support-engineer","json_url":"https://alion.io/job/mines-application-integration-and-support-engineer.json","meta":{"generated_at":"2026-10-26T20:43:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761899},"rest":"https://alion.io/mcp/rest/get_company?id=1761899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmines-application-integration-and-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmines-application-integration-and-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmines-application-integration-and-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mines-application-integration-and-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmines-application-integration-and-support-engineer"}]}