{"id":1979108,"url":"https://alion.io/job/mines-on-site-technology-support-and-enablement-engineer","title":"On-Site Technology Support and Enablement Engineer","company":{"id":1761899,"name":"Mines","domain":"mines.edu","url":"https://alion.io/company/mines-edu","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Gemini","optional":false},{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:31:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T02:42:04Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Engineering a world of possibilities\nAs an integral member of the IT Service Delivery team within Mines Information Technology (IT), the On-Site Technology Support and Enablement Engineer provides on-site technical support, consultation, installation, and configuration for university technology, including computers, software and cloud services, telephones, classroom and meeting-space audiovisual systems, scientific instrumentation, and deployed network equipment such as wireless access points.This position delivers professional IT support to faculty, researchers, administrators, staff, and students by assessing needs, diagnosing complex technology issues, implementing solutions, and coordinating specialized assistance when required. In addition to resolving technical problems, the position uses customer interactions to understand how customers work, identify recurring technology barriers and avoidable manual steps, and coach customers on practical, secure, and accessible ways to use Mines-supported systems. This includes helping customers use approved artificial intelligence tools such as Microsoft Copilot and Google Gemini to save time and improve their work through effective prompting, lightweight automation, and basic agents for appropriate repeatable needs. The position also provides guidance on file organization, cloud storage and collaboration, communication and meeting tools, and built-in productivity and accessibility features, while connecting customers with additional training and support resources when needed. As a frequent first point of contact, the position maintains a trusted relationship between IT and its customers and shares recurring adoption and training needs with appropriate IT teams.\nThis position works on campus in Golden, Colorado, five days per week.\nSupport Service Functions\nEngage with customers to offer exemplary customer service, as defined by industry best practice and Mines leadership. \nUse theoretical and practical knowledge to provide high-level computing and technology management, advising, design, and support services to faculty, researchers, administrators, staff, students, visitors, and fellow IT professionals. \nEvaluate client requests, assess current infrastructure, and devise solutions and options to best meet client needs. \nDialogue with clients, perform needs analyses as appropriate, diagnose symptoms, behaviors, and errors in complex networked computing environments, determine root causes, and design and develop permanent solutions or temporary workarounds if necessary. \nProvide technical support, including installation and configuration, for classrooms, computer labs, conference rooms, and event spaces. This includes troubleshooting A/V equipment and the computers that integrate with the equipment. Identify and report room equipment improvements, replacements, and repairs that should be completed. \nProvide live technology support for audio-visual equipment, computers, and systems for campus events as required during traditional business hours, off-hours, and weekends. \nInstall and support network devices such as wireless access points and telephones. \nFacilitate virtual meetings and collaborations by providing support with available hardware and software across campus. \nProvide support for live production, event capture, streaming, recording, and presentations on campus, including occasional support during non-core business hours. \nProvide technical support in all computing environments used by higher education STEM institutions. This includes Windows, macOS, and Linux operating systems and the integration of advanced scientific instrumentation such as microscopes, spectrometers, and seismometers used to observe, collect, or analyze data. \nSet priorities based on assessment of client need, availability, and urgency, along with impact to university operations and the resources required. \nResolve assigned problems and requests when possible and escalate issues that require specialized expertise, elevated access, or support from another area. \nRespond to assigned tickets and assist team members with their tickets. \nProvide support documentation for the Service Desk and other IT teams. \nCollaborate with other subject matter experts for problem and issue resolution. \nCoordinate communication between customers and senior technical staff when an issue requires advanced diagnosis, specialized expertise, or an enterprise-level decision. \nWork with engineering creators when equipment or software is not functioning correctly, using clear and concise language so they can understand the problem. \nCustomer Technology Coaching and Enablement\nCoach customers on using approved AI tools, including Microsoft Copilot and Google Gemini, to improve productivity, save time, enhance work quality, and streamline appropriate routine tasks. Help customers identify useful applications, develop effective prompts, evaluate outputs, and create basic agents for repeatable needs when appropriate. \nUse support interactions to understand how customers complete their work, identify avoidable manual steps or recurring technology barriers, and teach practical, repeatable ways to use Mines-supported systems more effectively, efficiently, and securely. \nAdvise customers on everyday technology practices, tips, and shortcuts that reduce friction and protect their work, including file organization, cloud storage and backup, document recovery, secure file sharing, password and multifactor authentication practices, device synchronization, and live collaboration. \nTeach customers how to make better use of campus-supported productivity and collaboration tools, including Microsoft 365, Teams, OneDrive, Google Workspace, and related applications. Coaching may include organizing email and calendars, improving virtual meetings, coauthoring documents, using templates and built-in automation, and applying accessibility features such as captions, accessible document practices, and assistive technology settings. \nIdentify recurring customer questions, workflow challenges, adoption barriers, and training needs; share trends with appropriate IT teams; and connect customers with relevant knowledge articles, workshops, consultations, or specialized support when additional guidance is needed. \nTraining and Team Support\nAssist with management, mentoring, and training of student employees. \nProvide supplemental Service Delivery team support such as answering incoming support requests via telephone and chat and providing walk-in support. \nKeep apprised of all IT projects and environmental changes that may affect customers. \nMaintain and update professional knowledge and skills relating to applicable technologies in a fast-changing environment. \nApply newly acquired knowledge to improve support practices, troubleshooting methods, customer guidance, and team procedures. \nShare technical knowledge with team members through reusable documentation, demonstrations, presentations, and job sharing. \nMinimum Qualifications\nBachelor’s degree in information technology, engineering, computer science, business, or related discipline. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 substitution. \n4+ years of experience in an IT service-related role which includes managing shifting priorities, demands, and timelines as well as executing tasks in a high-pressure environment. \nExcellent customer service skills. \nAdvanced interpersonal, written, and oral communication skills including excellent reading comprehension, attention to detail, and awareness of tone and impact. \nAbility to perform analysis, design, and problem solving in a complex environment. \nHigh-level understanding of computer operating systems (current and historical), programming concepts, data structures, diagnostic techniques, software engineering, networking, and communication methods. \nWorking knowledge of Google Apps, Microsoft Office 365, MS Teams, Zoom, and other standard applications. \nDemonstrate a desire to support a variety of users with technology. \nFamiliarity with use and support of web conferencing platforms. \nBasic understanding of audiovisual technologies including video conferencing, live lecture capture, control systems with touch panel user interfaces, digital signage, security cameras, and networked A/V. \nKnowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing hardware and peripherals. \nUnderstanding complex networked environments (including the OSI model) utilizing centralized storage, physically distributed resources, authorization and authentication mechanisms, group policies, and advanced management. \nDemonstrate skill in instructing users on new or upgraded computer applications and hardware. \nAbility to coach users on practical applications of approved AI tools, including effective prompting, evaluation of outputs, and creation of basic agents for appropriate repeatable workflows. \nAbility to manage shifting priorities, demands, and timelines as well as execute tasks in a high-pressure environment. \nPREFERRED QUALIFICATIONS\nHigher education experience. \nDemonstrated experience providing one-on-one support in a teaching and learning environment. \nProficiency in responding to and managing support requests within a dedicated institutional system. \nTechnical competence in one or more programming languages for AMX, Crestron, and Extron. The Certified Technology Specialist (CTS) certificate is desirable. Knowledge of EventsAir is a plus. \nBasic Linux support. \nBasic Microsoft Intune support. \nBasic JAMF MDM support. \nSalary and Benefits:\n$75,000 - $82,000 estimated annual salary\nMines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.\nColorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:\nFlexible health and dental care options\nGenerous sick/vacation time: 13 paid holidays per year - including a week-long winter break for entire campus.\nFully vested retirement plan on first day of employment, with generous employer contribution\nTuition benefits (6 credits per year for employees, 50 percent discount for dependents)\nFree RTD Ecopass\nAll Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the state of the art Recreation Center (fitness classes and training, swimming pool and more) and equipment rentals through the Outdoor Rec Center. We are proud to have recently opened an on campus daycare center. For more details about benefits at Mines, visit mines.edu/human-resources/benefits.\nHow to Apply\nComplete an online application (personal information, demographic information, veteran\nstatus)\nUpload a resume or CV\nUpload a cover letter\nCandidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position now nor in the future.\nThis posting may be used to fill more than one vacancy based on business needs.\nReferences will not be contacted until later in the selection process and you will be informed before that contact is made.\nThis posting will close at 11:59 p.m. on October 11, 2026. Applications will not be accepted after that date.\nSuccessful completion of a background investigation is required for this position.\nAbout Mines & Golden, CO\nWhen the world looks for answers, the world looks to Mines.\nColorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to th...","description_format":"text","description_chars":16458,"description_truncated":true,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","STEM Education"],"lifecycle":[{"event":"open","at":"2026-10-06T22:31:08Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.784,"p_room":0.9,"age_days":12,"expected_fill_days":20,"reasons":["conf:51","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":82000,"is_top_pay":false},"html_url":"https://alion.io/job/mines-on-site-technology-support-and-enablement-engineer","json_url":"https://alion.io/job/mines-on-site-technology-support-and-enablement-engineer.json","meta":{"generated_at":"2026-10-19T14:19:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761899},"rest":"https://alion.io/mcp/rest/get_company?id=1761899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmines-on-site-technology-support-and-enablement-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmines-on-site-technology-support-and-enablement-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmines-on-site-technology-support-and-enablement-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mines-on-site-technology-support-and-enablement-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmines-on-site-technology-support-and-enablement-engineer"}]}