{"id":2000092,"url":"https://alion.io/job/minfy-technologies-technical-account-manager-3","title":"Technical Account Manager","company":{"id":59584,"name":"Minfy Technologies","domain":"minfytech.com","url":"https://alion.io/company/minfy-technologies","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":84,"open_postings":21,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":49000,"period":"year","method":"role_seniority_country_cell","sample_n":34},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"Platform Engineering","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-07T09:24:36Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T03:16:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Technical Account Manager\nLocation: Hyderabad, India\nExperience: 12+ Years\nEmployment Type: Full-time\nFunction: Technology / Customer Success\nRole Overview\nWe are seeking a highly accomplished Technical Account Manager (TAM) to serve as a strategic technology advisor and executive-facing leader for enterprise customers.\nThe TAM will act as a trusted technology and business partner to CIOs, CTOs, CISOs and senior business stakeholders, driving technology strategy, operational excellence, service governance, financial performance and long-term customer value across AWS, Microsoft Azure and/or Google Cloud environments.\nThe role will have significant responsibility for customer retention, revenue growth, P&L management, billing governance and commercial performance, in addition to technical and operational leadership.\nThe ideal candidate should have a strong understanding of OEM technology and service offerings, including cloud platforms, infrastructure, security, networking, observability, databases, backup, disaster recovery and enterprise software ecosystems, and should be able to translate these offerings into appropriate customer solutions and commercial opportunities.\nThis role requires strong technical credibility, executive presence, commercial acumen and the ability to translate complex technology initiatives into measurable business and financial outcomes.\nKey Responsibilities\n1. Executive Customer Leadership & CXO Engagement\nServe as the senior technical and strategic point of contact for assigned enterprise and strategic accounts.\nBuild trusted relationships with CIO, CTO, CISO and other senior technology and business stakeholders.\nUnderstand customer business priorities and translate them into technology and business strategies.\nLead Quarterly Business Reviews (QBRs), Executive Steering Committees and strategic account reviews.\nPresent service performance, technology risks, transformation initiatives, financial metrics and improvement opportunities to executive audiences.\nAct as the voice of the customer internally and ensure strong alignment between customer expectations and delivery teams.\nOwn the overall customer relationship and proactively address risks that could impact customer satisfaction, retention or revenue.\nBuild executive-level relationships that support long-term account growth and strategic partnership.\n\n2. Strategic Cloud Advisory & Architecture Governance\nProvide strategic architectural oversight across AWS, Azure and/or GCP environments.\nAdvise customers on cloud adoption, modernization, migration and cloud-native transformation.\nDrive adoption of Well-Architected, reliability engineering, security-by-design and automation-first principles.\nLead cloud maturity assessments and develop multi-year technology transformation roadmaps.\nIdentify opportunities for application modernization, platform engineering, automation and operational simplification.\nProvide guidance on high availability, resilience, disaster recovery, scalability and capacity planning.\nPartner with enterprise architects and engineering teams to ensure architectural decisions align with business objectives.\n\n3. OEM & Technology Ecosystem Management\nMaintain a strong understanding of OEM technology portfolios, product capabilities, licensing models, support models and professional/managed service offerings.\nUnderstand the positioning and value proposition of major OEMs across cloud, compute, storage, networking, security, databases, backup, DR, observability and enterprise applications.\nEvaluate OEM solutions against customer requirements and recommend appropriate technology and service options.\nEngage with OEMs and technology partners to leverage their technical expertise, support capabilities, professional services and commercial programs.\nIdentify opportunities to combine OEM solutions with managed services to create differentiated customer propositions.\nStay current with changes in OEM product roadmaps, licensing models, cloud marketplace offerings and technology trends.\nSupport Sales and Pre-Sales teams in developing technology solutions, proposals and account expansion strategies.\n\n4. Service Governance & Operational Excellence\nGovern SLA, KPI and OLA performance across CloudOps, SRE, DevOps, Security and Platform Engineering teams.\nEstablish and drive continuous service improvement initiatives.\nEnsure adherence to ITIL-aligned practices across Incident, Problem, Change, Release and Service Management.\nLead major incident and escalation management, ensuring effective stakeholder communication and root-cause resolution.\nReview operational trends and proactively identify service risks before they impact the customer.\nGovern disaster recovery readiness, business continuity, capacity management and operational resilience.\nDrive automation and proactive monitoring to reduce recurring incidents and manual operational effort.\nEstablish service improvement plans with measurable outcomes and executive visibility.\n\n5. FinOps, P&L, Revenue & Commercial Management\nDemonstrate strong understanding of FinOps principles, practices and operating models across cloud environments.\nDrive cloud financial management covering cost visibility, allocation, optimization, forecasting, budgeting and governance.\nIdentify opportunities to optimize cloud consumption and improve customer technology economics without compromising performance, security or resilience.\nOwn or contribute significantly to the P&L performance of assigned customer accounts or service portfolios.\nManage account-level revenue, gross margin, cost base and profitability in partnership with business and finance teams.\nOwn revenue management and forecasting, including actuals, run-rate revenue, pipeline, renewals and growth opportunities.\nMonitor account financial performance and proactively address revenue leakage, margin erosion and cost overruns.\nIdentify opportunities for upsell, cross-sell, expansion and transformation-led revenue growth.\nPartner with Sales, Finance and Delivery teams to develop account growth and profitability plans.\nEnsure services are delivered within agreed commercial and financial parameters.\n\n6. Billing, Collections & Revenue Assurance\nOwn governance of the customer billing lifecycle, ensuring accurate, timely and complete invoicing.\nEnsure billing is aligned with contracts, statements of work, consumption, SLAs, milestones and agreed pricing models.\nProactively identify and resolve billing disputes, revenue leakage and invoicing discrepancies.\nPartner with Finance, Accounts Receivable and Delivery teams to improve billing accuracy and collection performance.\nMonitor outstanding receivables, disputed invoices and payment risks for strategic accounts.\nEstablish governance mechanisms to minimize billing delays and improve DSO / cash realization.\nEnsure changes in scope, consumption, resources and service levels are appropriately reflected in commercial and billing processes.\n\n7. Customer Retention & Account Growth\nTake accountability for customer retention and account health across assigned strategic accounts.\nEstablish early-warning mechanisms to identify customer dissatisfaction, service risks and competitive threats.\nDevelop and execute customer recovery and retention plans where required.\nTrack customer satisfaction, executive engagement, service performance and commercial health.\nBuild multi-year customer relationships and position the organization as a strategic technology partner.\nIdentify opportunities to expand existing relationships through cloud transformation, modernization, security, automation and managed services.\nPartner with Sales and Account Management to develop and execute account growth strategies.\n\n8. Leadership & Cross-Functional Orchestration\nLead and coordinate cross-functional technology teams to deliver seamless customer outcomes.\nOrchestrate activities across Cloud Operations, Architecture, Security, DevOps, SRE, Service Management, Finance and Engineering.\nMentor and coach junior TAMs, service delivery managers and technical leaders.\nCollaborate closely with Sales, Pre-Sales, Enterprise Architecture, Product, Finance and Delivery leadership.\nEstablish an automation-first, reliability-first and customer-outcome-focused culture.\nInfluence without direct authority across geographically distributed teams and customer organizations.\n\nRequired Qualifications & Certifications\nMandatory\n12+ years of experience across IT Infrastructure, Cloud, Managed Services, Technology Operations or related areas.\nMinimum 5+ years in Technical Account Management, Service Delivery Leadership, Cloud Program Management or equivalent customer-facing technology leadership roles.\nProven experience managing strategic enterprise customers and complex technology environments.\nDemonstrated ability to engage effectively with CIO, CTO, CISO and other CXO-level stakeholders.\nStrong understanding of enterprise cloud architecture, operations, security, reliability and governance.\nExperience managing large-scale or multi-million-dollar managed services engagements.\nDemonstrated experience with P&L, revenue management, commercial governance or account financial management.\nStrong understanding of billing, revenue assurance, collections and customer retention.\nStrong understanding of OEM technology products, services, licensing and support models.\nStrong understanding of FinOps principles and cloud financial management.\n\nMandatory Professional-Level Cloud Certification\nAt least one of the following:\nAWS Certified Solutions Architect - Professional\nAWS Certified DevOps Engineer - Professional\nMicrosoft Certified: Azure Solutions Architect Expert\nGoogle Cloud Professional Cloud Architect\n\nPreferred Certifications\nFinOps Practitioner\nITIL Foundation / ITIL Intermediate or higher\nPMP / PRINCE2\nCISSP or equivalent cloud/security certification\nAWS, Azure or GCP specialty certifications\n\nCore Technical & Business Competencies\nThe successful candidate should demonstrate strong knowledge across:\nAWS / Azure / GCP cloud platforms\nFinOps and Cloud Financial Management\nCloud architecture and modernization\nCloud migration and transformation\nOEM product and service portfolios\nOEM licensing, subscription and support models\nCloud marketplace and partner ecosystems\nSRE, DevOps and platform engineering\nInfrastructure automation and Infrastructure as Code\nCloud security and IAM\nBusiness continuity and disaster recovery\nObservability, monitoring and operational resilience\nITIL-based service management\nP&L and profitability management\nRevenue forecasting and management\nBilling and revenue assurance\nCollections and receivables management\nCustomer retention and account growth\nSLA/KPI governance and service improvement\nEnterprise architecture and technology roadmaps\nVendor and stakeholder management\nExecutive communication and presentation\n\nLeadership Profile\nWe are looking for an individual who:\nCan operate comfortably between deep technical discussions and CXO-level business conversations.\nDemonstrates strong ownership and accountability for customer, operational and financial outcomes.\nHas demonstrated experience managing P&L, revenue and commercial performance.\nHas strong understanding of FinOps and cloud economics.\nHas broad knowledge of OEM technology offerings and partner ecosystems.\nIs commercially aware and able to identify opportunities for value creation, retention and account growth.\nCan challenge customers constructively while maintaining trusted relationships.\nHas strong crisis-management and executive-escalation capabilities.\nCan influence multiple technical teams without relying solely on formal authority.\nThinks strategically while maintaining sufficient technical depth to challenge architectural and operational decisions.\nIs passionate about improving customer experience, reliability, automation and operational maturity.\n\nWhat Success Looks Like\nSuccess in this role will be measured through:\nCustomer retention and renewal rate...","description_format":"text","description_chars":12740,"description_truncated":true,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Consulting & Integration","Cloud Consulting & Migration","Data Engineering & Migration 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