{"id":2584629,"url":"https://alion.io/job/minga-implementation-manager-internal-applicants-only","title":"Implementation Manager (INTERNAL APPLICANTS ONLY)","company":{"id":2105642,"name":"Minga","domain":"minga.io","url":"https://alion.io/company/minga","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kelowna, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54000,"max":76500,"currency":"CAD","period":"year","gross":null,"usd_annual":53573},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-15T13:25:26Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"The Role\nYour primary mandate is clear: get a newly signed school or district from contract to a live, trained, working product fast and smoothly. The Implementation Manager at Minga owns everything from the sales handoff call to the go-live sign-off. Once the school/district is live and the Account Manager is briefed, the account relationship is theirs.\nThis role lives at the intersection of project management, technical configuration, and people skills. You'll be juggling district IT teams, academic calendar constraints, rostering, and administrator walkthroughs, often in parallel across multiple accounts. Success looks like on-time launches, trained admins, and an Account Manager who receives a handoff they can actually use.\nBetween launches, you are Minga's deepest technical and product expert on the customer-facing side. You'll run special projects across the existing base - platform migrations, product upgrade implementations, and rollouts of new capabilities that come in through a contract - assist in building the digital content and training assets the whole customer team relies on, and get pulled in by Account Managers and Account Executives when an account needs someone who knows the platform inside and out. Expect real customer face time year-round, not just during launch season.\nWhat You’ll Do\nImplementation Planning\nLead the sales-to-implementation handoff call or review the AE's handoff documentation and build your project plan from it\nDesign a detailed implementation timeline calibrated to the district's academic calendar, IT availability, and staff training windows\nOwn all project communication with the school/district from kickoff to go-live\nTechnical Setup\nManage rostering integration including data mapping, validation, and troubleshooting\nOversee data import and validation: verify student records, school structures, and staff rosters are accurate before go-live\nOwn the IT relationship; navigate internal escalations to unblock technical dependencies\nSet up bell schedule\nTraining & Enablement\nDeliver administrator configuration walkthroughs, live (Zoom) or recorded with completion tracking\nRun staff training sessions tailored to each rollout plan: phased by school, grade level, or use case\nAssist the Digital team in building and maintaining digital content including help center articles, training materials, walkthroughs, videos, and self-serve resources \nHost live training sessions, group implementation calls and webinars as subject matter experts to support the Digital team\nTrain customers on new product enhancements as they ship, and refresh the supporting content when the product changes\nSupport Account Managers with ongoing site-level training in the existing base: new schools coming online inside a live district, new administrators, and staff turnover\nGo-Live Ownership\nAssess go-live readiness against a defined checklist; make the go/no-go call with confidence\nMonitor early adoption signals in the first days post-launch; address blockers before handing off\nDeliver a comprehensive written handoff to the Account Manager: org structure, key contacts, open issues, usage baseline, and any promises made\nSpecial Projects & Product Upgrades\nRun platform migration projects across the existing base - for example, moving districts off Clever rostering onto MingaSync\nOwn product upgrade implementations and version transitions for live customers: scoping, sequencing, communication, and validation\nImplement new capabilities sold into an existing contract, treating each as a scoped project with its own plan and go-live\nSupport campaigns and coordinated pushes across the base where the work is technical or training-heavy\nBring what you learn back into the standard process - every special project should leave behind a repeatable playbook\nSubject Matter Expertise & Cross-Functional Partnership\nServe as the subject matter expert on Minga's solutions for both customers and internal teams\nSupport Account Executives on trials and technical evaluations: integration feasibility, security and IT questions, and configuration of pilot environments\nTake Account Manager requests for technical or product depth on key accounts, where an escalation, a complex configuration, or a strategic objective needs someone with implementation-grade knowledge\nFlag upsell and expansion signals to the Account Manager. You notice them, you don't run them\nProvide feedback to the Product team on recurring friction points encountered during implementation\nCollaborate with the AE team to improve handoff documentation standards and templates\nWhat This Role Doesn't Own\nRenewal conversations or contract paperwork\nLong-term relationship strategy, account planning, or business reviews\nRunning upsell and expansion deals\nDay-to-day support tickets after handoff\nThe distinction on the training and special-project work above is deliberate: you provide the expertise and deliver the sessions, the Account Manager owns the account and the commercial relationship.\nWhat Success Looks Like\nIn the first 30 days:\nFull command of Minga's implementation process, technical stack, and integration options\nWorking knowledge of all six Minga solutions and the workflows behind them\nShadow on active implementations; first solo kickoff call completed\nStrong working relationships with Product and the AE and AM teams\nIn the first 90 days:\nMultiple implementations running independently, on schedule\nFirst go-live delivered on time with a clean AM handoff\nFeedback from Account Managers on handoff quality consistently positive\nFirst special project or upgrade delivered, with a reusable playbook left behind\nTrusted as a technical resource on at least one AE trial or evaluation\nOngoing:\nTime to value (contract → go-live): [TBD] days average\nOn-time launch rate: [TBD]%\nTraining completion rate: [TBD]%\nHandoff quality rating of 4+/5 from Account Management team\nWhat We Require\n2+ years in SaaS implementation, onboarding, technical customer success, or a similar role\nExperience with SSO configuration (SAML, Google SSO) and rostering integrations (Clever, ClassLink, OneRoster) strongly preferred\nStrong project management skills, you can run multiple implementations in parallel without dropping a ball\nComfortable leading technical conversations with IT staff and non-technical walkthroughs with administrators\nExcellent written and verbal communication; your project plans and handoff documents are clear and complete\nHubSpot or similar CRM/project tool experience\nK-12 EdTech or education technology experience is a strong asset\nWho You Are\nMethodical and organized.You build a plan and work it, and you hate leaving loose ends\nA clear communicator who can switch registers between a district IT director and an assistant principal in the same day\nA great troubleshooter. When something technical blocks a launch, you dig in and find the path\nAccountable for the handoff, not just the launch. You care that the Account Manager has what they need\nCalm under pressure. School calendars don't flex, and you don't panic when timelines compress\nMission-aligned.You understand that a smooth implementation isn't just a project milestone; it's what determines whether a school actually gets value from Minga\nRole Compensation : The 90/10 split reflects that this is a delivery and quality role. The strong base recognizes the expertise and accountability required, and the variable component rewards consistent, measurable excellence across four delivery standards.\n\nImplementation Manager\nBase Salary:$54,000 - $76,500 (90%)\nVariable:$6,000 - $8,500\nOTE:$60,000-$85,000\nSenior Implementation Manager\nBase Salary:$76,500 - $99,000 (90%)\nVariable:$8,500 - $11,000\nOTE:$85,000-$110,000\nCompensation Philosophy & Transparency\nAt Minga, we believe compensation should reflectimpact, fairness,andmarket alignment, supporting our mission to empower educators and students while building a high-performing, people-first culture. Our standard is to pay at or near the midpoint of the range unless there is a clear business rationale to vary. This approach allows for growth and provides room to learn and develop within the role. 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