{"id":3473263,"url":"https://alion.io/job/miniclip-junior-player-support-operations-specialist","title":"Junior Player Support Operations Specialist","company":{"id":54276,"name":"Miniclip","domain":"miniclip.com","url":"https://alion.io/company/miniclip","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Domo","optional":false},{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-29T18:00:05Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T13:30:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Miniclip is looking for a Junior Support Operations Specialist to join our Player Support team in Lisbon.\nUnderstanding what players need is essential to delivering a great player experience. In this role, you’ll turn support data and player feedback into clear, actionable insights that help our teams understand contact drivers, identify friction points and prioritise improvements.\nWith a focus on reporting and analytics, you’ll build and maintain dashboards, bring together data from different sources and help reduce manual reporting. This is an opportunity to develop your analytical skills while contributing to the experience of players around the world.\nThis role is based at our Taguspark studio in Lisbon, with a hybrid working arrangement requiring three days per week in the studio.\nWhat will you be doing at Miniclip?\nBuild and maintain dashboards tracking support volumes, contact drivers and ticket trends.\nCombine and check data from different sources to simplify reporting.\nAnalyse player feedback and repeat contacts to identify common issues.\nMonitor support trends after game updates and flag unusual changes.\nPrepare clear reports and analysis to help teams prioritise improvements.\nWhat are we looking for?\n1-3 years of experience in reporting, data analysis or support operations (or equivalent experience).\nWorking knowledge of SQL and strong Excel or Google Sheets skills.\nExperience creating dashboards in a BI tool such as Looker, Domo or Tableau.\nAn analytical mindset, attention to detail and good organisational skills.\nStrong English communication skills and the ability to explain findings clearly.\nThe following would be a plus:\nExperience in Customer Support, Player Support or Zendesk reporting.\nAn interest in games or digital products.\nBasic scripting, API or reporting automation knowledge.\nRelevant qualifications or training in data analytics, business or IT.\nAbout Miniclip\nMiniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 60 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.\nFounded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.\nTo date, Miniclip’s studios and companies have generated more than 12 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager™, Football Rivals , Pure Sniper , Puzzle Page™, Head Ball 2, Motorsport Manager, Darts of Fury, Mini Football, Triple Match 3D™, Agar.io, PowerWash Simulator, Sudoku.com™, and We Are Warriors™.\nFor more information, visit https://miniclip.com/","description_format":"text","description_chars":3129,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Media & Entertainment","Mobile Games"],"lifecycle":[{"event":"open","at":"2026-10-29T18:00:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/miniclip-junior-player-support-operations-specialist","json_url":"https://alion.io/job/miniclip-junior-player-support-operations-specialist.json","meta":{"generated_at":"2026-11-01T15:11:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54276},"rest":"https://alion.io/mcp/rest/get_company?id=54276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fminiclip-junior-player-support-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fminiclip-junior-player-support-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fminiclip-junior-player-support-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/miniclip-junior-player-support-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fminiclip-junior-player-support-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3473263}},{"tool":"search_jobs","arguments":{"company":"miniclip.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3473263},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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