{"id":3233217,"url":"https://alion.io/job/minimed-customer-service-representative-3","title":"Customer Service Representative","company":{"id":722477,"name":"MiniMed","domain":"minimed.com","url":"https://alion.io/company/minimed","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":42,"ghost_share":0.024,"stale_share":0.214,"repost_share":0.143,"time_to_fill_p50_days":18,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":162},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T05:43:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.\nAbout the Role\nWir bieten Ihnen eine interestante Position, in der Sie Mitglied in einem hoch motivierten und dynamischen Customer Care Team werden und damit einen sehr entscheidenden Beitrag zur direkten Versorgung von Menschen mit Diabetes und zum Unternehmenserfolg leisten.\nDas Team pflegt einen wertschätzenden Umgang, eine offene Kommunikation und die Haupttätigkeiten sind Telefonie und Schnittstelle zwischen internen Teams im Bereich Order Management.\nNach der Einschulungsphase vor Ort, steht ihnen ein flexibles Arbeitsmodell in Aussichten, 40% Office 60% Homeoffice.\nEin Tag im Leben:\nSelbstständige Bearbeitung von eingehenden Anfragen, Telefonaten und Bestellungen. Zb. Prüfung von Lieferstatus und Unterstützung bei der Klärung offener Punkte zu Bestellungen. Erstellung internen Tickets zur Service Verbesserung.\nAbwicklung von Krankenkassen Abrechnungen und Ablehnungen.\nKontinuierliches Monitoring der Produktverfügbarkeit sowie der offenen Rückstände um Therpie Engpässe zu vermeiden.\nUnterstützung bei komplexen Anfragen und besonderen Kundenanforderungen.\nEnge Zusammenarbeit mit internen Teams, auch Optimierung und Mitgestaltung von internen Prozessen, zur Steigerung der Teameffizienz.\nPflege von Kunden und Auftragsdaten.\nUnterstützung bei Sonderaufgaben und der Integration von neuen Tools.\nErlernen des Schweizer Markt Modells für Aushilfe und Unterstützung im Schweizer Customer Care Team bei operativen Aufgaben.\nDas ist uns wichtig:\nAbgeschlossene Berufsausbildung mit kaufmännischer Erfahrung.\nSehr gute Deutschkenntnisse sowie gute Englischkenntnisse - mündlich und schriftlich.\nGuter Umgang mit den gängigen MS-Office Tools und SAP-Produkten.\nAusgeprägte Kunden- und Serviceorientierung, Freude am Umgang mit Menschen.\nAusgeprägte Kommunikationsstärke und Sozialkompetenz sowie der Wille Herausforderungen gemeinsam als Team zu meistern.\nSelbstständige und zielorientierte Arbeitsweise sowie Organisationsgeschick.\nDarüber freuen wir uns:\nErfahrung im Customer Service / Kundenbetreuung, gerne im Gesundheitswesen.\nIdealerweise Basic Kenntnisse in Französisch oder Italienisch.\nGeduld, auch in schwierigen Situationen und Belastbarkeit bei hohem Anfrageaufkommen.\nPhysical Job Requirements\nThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.\nBenefits & Compensation\nMiniMed offers a competitive salary and flexible benefits package\nAt MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.\nAbout MiniMed\nWe want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.","description_format":"text","description_chars":3701,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices","Infusion & Drug Delivery Devices"],"lifecycle":[{"event":"open","at":"2026-10-25T09:24:49Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":1,"age_days":6,"expected_fill_days":18,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/minimed-customer-service-representative-3","json_url":"https://alion.io/job/minimed-customer-service-representative-3.json","meta":{"generated_at":"2026-10-29T10:06:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15214,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722477},"rest":"https://alion.io/mcp/rest/get_company?id=722477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fminimed-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fminimed-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fminimed-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/minimed-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fminimed-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3233217}},{"tool":"search_jobs","arguments":{"company":"minimed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3233217},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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