{"id":3769209,"url":"https://alion.io/job/minimed-customer-service-representative-4","title":"Customer Service Representative","company":{"id":722477,"name":"MiniMed","domain":"minimed.com","url":"https://alion.io/company/minimed","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":46,"ghost_share":0.043,"stale_share":0.152,"repost_share":0.239,"time_to_fill_p50_days":20,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Watford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T21:06:16Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T22:41:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.\nAbout the Role\nAt Minimed, we value what makes you unique. Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes. A new position is available to support the Customer Care team. If you believe you have the skills and motivation to work in this dynamic and exciting environment, supporting our patients and the business, read on and apply.\nThis is a 12 month fixed term contract position based in the Watford office (hybrid work model).\nA Day at Minimed\nProvide daily support in Minimed's \"order-to-delivery\" processes.\nProvide professional support to the Center of Excellence and the field sales team\nContribute to the company's customer satisfaction goals.\nHandle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.\nTake charge of incident resolution and reactive communication with the client or patient.\nContribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.\nBe responsible for registering and documenting client or patient details in internal systems.\nSkills we need:\nPrevious experience with ERP-preferably SAP-and CRM Salesforce\nStrong communication skills\nStructured work style, resilience, and customer focus\nMotivation for process improvement\nAbility to motivate others to pursue common goals\nPositive and proactive attitude, flexibility\nFluent English and a preference for an additional language\nWe offer:\nWe offer a competitive salary and benefits package to all our employees:\nFlexible work environment\nHealth insurance\nTraining and growth opportunities\nPhysical Job Requirements\nThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.\nBenefits & Compensation\nMiniMed offers a competitive salary and flexible benefits package\nAt MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.\nAbout MiniMed\nWe want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.","description_format":"text","description_chars":3215,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices","Infusion & Drug Delivery Devices"],"lifecycle":[{"event":"open","at":"2026-11-04T21:06:16Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:11","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/minimed-customer-service-representative-4","json_url":"https://alion.io/job/minimed-customer-service-representative-4.json","meta":{"generated_at":"2026-11-09T01:05:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2378,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722477},"rest":"https://alion.io/mcp/rest/get_company?id=722477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fminimed-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fminimed-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fminimed-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/minimed-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fminimed-customer-service-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3769209}},{"tool":"search_jobs","arguments":{"company":"minimed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3769209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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