{"id":4270626,"url":"https://alion.io/job/minimed-customer-service-representative-5","title":"Customer Service Representative","company":{"id":722477,"name":"MiniMed","domain":"minimed.com","url":"https://alion.io/company/minimed","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":43,"ghost_share":0.093,"stale_share":0.14,"repost_share":0.349,"time_to_fill_p50_days":20,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T17:42:23Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:42:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.\nAbout the Role\nBy joining Customer Care & Supply Chain (CC&SC), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CC&SC means being close to our customers, patients, and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). The role is permanent and based at the Copenhagen office (hybrid working model 3/2).\nResponsibilities may include the following and other duties may be assigned.\nProvide day-to-day support in MiniMed’ s Order-To-Cash processes:\nProvide a professional level of support to patients, Centre of Expertise and Field Sales team.\nContribute to the company goals in the areas of customer satisfaction.\nBe responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.\nBe responsible for issue resolution and reactive communication towards the customer/patient.\nContribute to process improvement / standardization (internal/external) and be able to participate or lead projects.\nBe responsible for capturing and documenting customer/patient specificities in internal systems.\nRequired Knowledge and Experience:\nLanguage: fluent Finnish, English, sufficient Swedish\nEmpathy and understanding, being able to think from a customer perspective.\nPrevious experience with CRM systems - Preferably SAP\nStrong communication skills;\nStructured way of working, resilience and customer orientation\nA drive for Process Improvement\nAbility to motivate others to pursue common goals\nPositive, 'can do' attitude.\nHigh level of accuracy, accountability, integrity and flexibility\nHybrid working model: 2/3 times a week in the office in Copenhagen\nPhysical Job Requirements\nThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.\nBenefits & Compensation\nMiniMed offers a competitive salary and flexible benefits package\nAt MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.\nAbout MiniMed\nWe want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.","description_format":"text","description_chars":3459,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Swedish","level":"All levels","optional":false},{"language":"Finnish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices","Infusion & Drug Delivery Devices"],"lifecycle":[{"event":"open","at":"2026-11-13T17:42:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-13T21:25:34Z"},"pay":null,"html_url":"https://alion.io/job/minimed-customer-service-representative-5","json_url":"https://alion.io/job/minimed-customer-service-representative-5.json","meta":{"generated_at":"2026-11-13T21:25:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722477},"rest":"https://alion.io/mcp/rest/get_company?id=722477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fminimed-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fminimed-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fminimed-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/minimed-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fminimed-customer-service-representative-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4270626}},{"tool":"search_jobs","arguments":{"company":"minimed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4270626},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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